Note: The job is a remote job and is open to candidates in USA. Intrado is dedicated to saving lives and protecting communities by providing data-centric emergency services and communications solutions for critical events. The Principal Product Manager for Wireless Services will lead the discovery, strategy, delivery, and growth of mission-critical wireless communications products, including 911 call routing, location services, VoWiFi, private wireless, and NG911 interoperability. The role owns the product roadmap and lifecycle while coordinating cross-functional product development, launches, regulatory compliance, and commercialization.
Responsibilities
- Continuously gather customer, carrier, industry, regulatory, and market feedback to identify opportunities within wireless emergency communications
- Monitor wireless industry trends, FCC mandates, NG911 initiatives, VoWiFi adoption, private wireless deployments, supplemental coverage from space, and emerging carrier technologies
- Partner with customers, carriers, OEMs, and public safety stakeholders to understand operational challenges and evolving regulatory requirements
- Build and maintain a prioritized opportunity backlog based on customer needs, market demand, operational data, and competitive intelligence
- Analyze market size, customer adoption trends, and business opportunities to support investment decisions
- Define target customer segments, personas, and end-to-end workflows across wireless carriers, private wireless operators, service providers, and public safety organizations
- Develop and maintain product vision, positioning, and value propositions focused on compliance, reliability, interoperability, and operational efficiency
- Establish product KPIs, adoption metrics, operational performance targets, and commercial objectives
- Partner with Sales, Finance, and Marketing to develop pricing strategies, packaging models, and go-to-market plans
- Create business cases and investment recommendations for new capabilities and market expansion opportunities
- Own the end-to-end lifecycle of wireless services products including call routing, location services, VoWiFi, private wireless, emergency communications, and NG911 interoperability capabilities
- Define product requirements, acceptance criteria, and release plans aligned with customer and regulatory requirements
- Collaborate with Engineering, Network Operations, Architecture, and QA teams to ensure reliable, scalable, and secure product delivery
- Prioritize enhancements and new capabilities based on customer feedback, market demand, business objectives, and technical feasibility
- Manage product roadmaps, business cases, release readiness activities, and lifecycle planning
- Drive data-informed decision making through performance dashboards, service metrics, customer feedback, and market analysis
- Lead cross-functional launch planning and execution for new product releases and market expansions
- Develop customer-facing messaging, enablement materials, sales tools, demos, and competitive positioning
- Partner with Customer Success and Operations to support customer onboarding, adoption, retention, and expansion initiatives
- Monitor product performance, customer usage, operational metrics, and service quality after launch
- Drive continuous improvement initiatives based on customer feedback, support trends, and operational performance
- Ensure solutions meet FCC, NENA, NG911, and public safety regulatory requirements
- Partner with Security, Legal, Compliance, and Operations teams to maintain privacy, security, and audit requirements
- Support contractual, commercial, and operational readiness activities for customer deployments
- Drive governance processes, risk assessments, and launch readiness reviews for new product capabilities
- Maintain product documentation, regulatory traceability, and compliance artifacts required for mission-critical environments
Skills
- * 7+ years of product management experience delivering complex customer-facing SaaS, telecommunications, networking, or mission-critical communications products
- * Deep understanding of wireless communications technologies, including cellular networks, VoWiFi, private wireless, 4G/5G, call routing, and location services
- * Demonstrated success leading cross-functional product initiatives from strategy through launch and commercialization
- * Strong analytical and business acumen, including product performance measurement, KPI development, and business case creation
- * Experience working with security, privacy, compliance, and regulatory stakeholders
- * Excellent communication, stakeholder management, and executive presentation skills
- * Experience developing product roadmaps, pricing strategies, and go-to-market plans
- * Bachelor's degree in Computer Science, Engineering, Telecommunications, Business, or related field, or equivalent experience
- * Experience working with public safety, telecommunications, carrier, or regulatory environments preferred
- * Knowledge of NG911 architecture, emergency communications workflows, wireless call delivery, and interoperability standards strongly preferred
- * Experience with wireless carrier ecosystems, emergency services networks, or public safety communications
- * Familiarity with FCC regulations, NENA standards, SIP-based communications, and NG911 requirements
- * Experience supporting products related to location services, emergency call routing, VoWiFi, private wireless, satellite communications, or telematics
- * MBA or advanced technical degree preferred
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life and disability coverage
- Paid time off
- A 401(k) retirement plan
- Paid parental leave
- Access to a robust library of personal and professional training resources
- Employee discounts
- Critical illness coverage
- Hospital indemnity
- Access to legal support
- Pet insurance
- Identity theft protection
- An EAP (Employee Assistance Program) that includes free mental health resources/support
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