Note: The job is a remote job and is open to candidates in USA. Ohio BWC, through the Ohio Department of Public Safety's Bureau of Motor Vehicles, is seeking a Customer Service Assistant 3 for the Office of Vehicle Services/Dealer Licensing. The role handles customer inquiries, requests, and complaints by providing accurate, professional, and timely information while applying relevant laws, rules, policies, and procedures.
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to a given situation:
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service
- Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
Skills
- 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
- 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
- 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- -Or 9 mos. exp. as Customer Service Assistant 1, 64431
- -Or 6 mos. as Customer Service Assistant 2, 64432
- -Or equivalent of Minimum Class Qualifications For Employment noted above
- May be confined to desk answering telephone for 6.5 - 7 hours per day
Benefits
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
- Currently remote (work from home), but this can be subject to change to regular, in-office work.
- Medical Coverage for eligible full-time and part-time employees.
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period.
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year.
- Childbirth, Adoption, and Foster Care leave.
- Education and Development Opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
- Public Retirement Systems, such as OPERS, STRS, SERS, and HPRS.
- Optional Deferred Compensation through Ohio Deferred Compensation.
Company Overview