Note: The job is a remote job and is open to candidates in USA. Genesys provides an AI-powered experience orchestration platform that helps organizations improve customer and employee experiences at enterprise scale. The Principal Product Manager will lead the vision, strategy, and roadmap for Access Control and authorization capabilities, partnering with engineering, security, design, compliance, and go-to-market teams to deliver secure, scalable, and intuitive governance experiences.
Responsibilities
- Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud
- Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences
- Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers
- Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers
- Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks
- Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration
- Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions
- Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls
- Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities
- Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product
- Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption
- Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access management trends
Skills
- 8+ years of product management experience, with significant experience delivering enterprise SaaS or cloud platform capabilities
- Proven track record of defining and delivering complex platform products that require cross-functional collaboration across engineering, security, compliance, UX, and business stakeholders
- Must have relevant experience with access control concepts and enterprise authorization models such as RBAC, ABAC, identity and access management, governance, or enterprise administration, preferably within a SaaS vendor or highly relevant enterprise platform role
- Strong technical aptitude with the ability to work effectively with architects and engineering teams on platform-scale systems and APIs
- Experience balancing customer usability with enterprise-grade security and governance requirements
- Strong analytical and strategic thinking skills with the ability to define product strategy using customer insights, market trends, and business objectives
- Excellent communication and stakeholder management skills, including the ability to influence executive leadership and align distributed teams
- Demonstrated ability to lead initiatives in fast-paced, ambiguous environments with multiple dependencies
- Passion for creating intuitive administrative and governance experiences that improve customer outcomes
- Experience working on enterprise SaaS, cloud platform, or security-related products
- Familiarity with Customer Experience (CX), Contact Center as a Service (CCaaS), or enterprise communications platforms is highly regarded
- Demonstrated ability to influence cross-functional teams and drive alignment across complex organizational structures
- Strong understanding of enterprise customer needs and experience delivering solutions for large-scale organizations, with the ability to translate complex platform capabilities into simple, intuitive concepts and customer-centric use cases
- Ability to balance strategic thinking with execution and operational excellence
- Experience working in fast-paced environments with evolving priorities and multiple stakeholders
- Excellent written and verbal communication skills, including experience presenting to executive leadership and customers
- Passion for delivering customer-centric solutions and improving user experiences
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Commission or performance-based bonus opportunities
- Mentorship, learning programs, leadership development and education support
- Paid volunteer time
- August Free Fridays
- Well-being resources and regionally tailored programs for employees and their families
Company Overview
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