Note: The job is a remote job and is open to candidates in USA. TurbineOne is building Mission-AI for the Frontlines, focusing on delivering mission-ready capabilities for military and national security operations. The Field Operations Manager will own the operational systems for Field Engineering, ensuring effective deployment and management of resources and processes while leading a team to enhance operational effectiveness.
Responsibilities
- Own the end-to-end operational workflow for Field Engineering from resourcing and readiness to execution and closeout
- Maintain the field engagement tracker, validate upcoming requests, and drive pre-deployment planning discipline
- Own the operational readiness of field hardware
- Coordinate imaging, configuration, software versioning, testing, and shipping for deployments and demos
- Maintain standard loadouts and coordinate with Engineering/IT/DevOps
- Create and maintain the asset-management system
- Track inventory, custody, location, status, and lifecycle management for all field gear
- Own the field knowledge base
- Maintain SOPs, checklists, templates, and AARs
- Ensure lessons learned are captured and reusable
- Own communication rhythms
- Translate product updates into field-relevant guidance, coordinate daily SITREPs, and provide operational updates to leadership
- Own the Field Engineering readiness model
- Build onboarding pathways, define readiness requirements, and run enablement sessions and assessments to ensure FEs are prepared for mission types and hardware loadouts
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline, or equivalent practical experience
- 4+ years of experience in Field Operations, Technical Enablement, Customer Success, or Systems Engineering, with a specific focus on building and scaling operational systems
- 2+ years of experience leading or managing teams (this role transitions from a hands-on IC builder to a team lead)
- Proven track record of operationalizing informal or ad-hoc processes into repeatable, scalable operating models
- Strong proficiency in scripting languages (e.g., Python, Bash) for automation, data routing, and operational tooling
- Experience supporting production software deployed into mission-critical, disconnected, or hybrid environments
- Working understanding of networking, cloud infrastructure, infrastructure-as-code, monitoring, and operational reliability
- Excellent written and verbal communication skills; ability to create clear documentation and standardized operating procedures
- U.S. Citizenship. Ability to obtain and maintain a U.S. Security Clearance
- Active Top Secret or Secret Security Clearance
- Experience supporting Department of Defense or Intelligence Community software programs, including accreditation activities (RMF, ATO, IATT)
- Experience with Field Enablement and Field Resource Management
- Experience deploying and managing software/hardware at the tactical edge
- Background in both technical engineering and operational management (dual-hat experience is highly valued)
- Familiarity with AI/ML platforms and mission software ecosystems
Company Overview