Note: The job is a remote job and is open to candidates in USA. Cognizant is a technology and engineering company seeking a Principal Product Consultant – Facets Technical. In this role, you will lead complex product consulting engagements and design scalable solutions for healthcare payer organizations, working collaboratively with various teams to optimize healthcare platforms and improve operational efficiency.
Responsibilities
- Lead product consulting engagements by analyzing client business processes and aligning them with Facets capabilities to deliver scalable payer solutions
- Facilitate requirements workshops with clients and internal stakeholders, translating business needs into clear configuration, integration, and technical solution specifications
- Provide guidance on Facets architecture, modules, data structures, and batch processes to support claims, enrollment, billing, and provider management functions
- Partner with engineering and configuration teams to validate solution designs and ensure alignment with performance, security, and compliance requirements
- Drive issue resolution activities through root cause analysis, defect investigation, and implementation of sustainable corrective actions
- Support data migration and conversion efforts by defining mapping rules, validation processes, and reconciliation strategies to ensure data integrity
- Evaluate client environments to identify configuration gaps, performance bottlenecks, and process inefficiencies, recommending targeted improvements
- Collaborate with product management to identify enhancement opportunities based on client feedback, market trends, and regulatory changes
- Facilitate knowledge-transfer sessions and develop documentation that promotes best practices and strong operational adoption
- Provide project planning support through effort estimation, risk identification, dependency management, and implementation guidance
- Coordinate cross-functional teams to ensure successful testing, validation, and production deployment of Facets solutions
- Drive continuous improvement by capturing lessons learned and contributing to internal frameworks, accelerators, and consulting best practices
Skills
- Extensive hands-on experience with Facets Technical, including configuration, integrations, data structures, and batch processing across complex payer implementations
- Strong knowledge of healthcare payer operations, including claims processing, eligibility, enrollment, benefits management, provider data, and utilization management
- Proven experience gathering requirements and translating business needs into functional and technical specifications
- Expertise troubleshooting Facets-related issues, performing root cause analysis, and implementing effective long-term solutions
- Experience collaborating with cross-functional teams throughout the full solution delivery lifecycle
- Familiarity with healthcare regulations, compliance requirements, audit readiness, and reporting standards
- Strong communication, stakeholder management, and consulting skills with the ability to influence technical and business audiences
- Ability to provide implementation guidance, effort estimates, risk assessments, and delivery recommendations for complex initiatives
- Experience leading enterprise-scale Facets transformation or modernization programs
- Knowledge of healthcare data migration, conversion strategies, and reconciliation methodologies
- Experience working closely with product management to define solution enhancements and product optimization opportunities
- Strong understanding of system performance tuning, integration design, and operational excellence within payer environments
- Experience creating reusable frameworks, accelerators, or best practices that improve implementation quality and delivery efficiency
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