Note: The job is a remote job and is open to candidates in USA. Miltenyi Biotec is a company focused on revolutionizing biomedical research, and they are seeking a Field Application Scientist (Clinical) to join their Commercial Sales team. The role involves providing pre-sales and post-sales support, managing customer relationships, and ensuring successful implementation and training of Miltenyi's clinical and research instrument portfolios.
Responsibilities
- Collaborate with sales team members (e.g., Technical Sales Representatives, Clinical Applications Managers, Spatial Biology Specialists) to understand customer requirements and design appropriate technical solutions
- Perform onsite and virtual product demonstrations for instruments and applications, including seminars, workshops, and “lunch and learn” sessions
- Provide technical presentations to support evaluation, selection, and adoption of Miltenyi instruments, reagents, and consumables
- Contribute to the sales process by identifying applications that fit customer workflows and recommending appropriate Miltenyi products and configurations
- Act as the primary field technical support for assigned instrument portfolios, providing onsite installation support and initial end-user training
- Conduct retraining and advanced applications training to ensure optimal use of CliniMACS instruments, MACSQuant instruments, Imaging instruments, and related systems in customer workflows
- Develop and deliver application-specific training content and workshops tailored to clinical and/or research needs
- Provide timely responses to customer technical inquiries, troubleshooting issues remotely and onsite, in collaboration with Technical Support, Field Service Engineers, and other internal teams
- Support resolution of complex technical problems, including coordination of clinical complaints and communication of corrective actions when needed
- Distribute and explain software release notes, advising customers on upgrade feasibility, potential impact on workflows, and any required corrective actions
- Build and maintain strong, long-term relationships with customers, acting as a trusted technical advisor and resource for cellular therapy, flow cytometry, imaging, and related applications
- Work collaboratively in shared accounts to support the sale of reagents, kits, antibodies, and other consumables through joint workdays and coordinated account planning with local sales specialists
- Identify opportunities for upselling and cross-selling additional instruments, software, and consumables based on customer needs, utilization patterns, and emerging applications
- Gather and communicate customer feedback on product performance, usability, and emerging requirements to internal stakeholders for continuous improvement
- Plan and manage time and territory coverage to ensure appropriate support for new installations, existing customers, and sales opportunities
- Work closely with the Technical Support team to provide in-field customer follow-up after a support request or complaint filing as needed
- Partner with marketing, product management, and other internal teams to support regional events, workshops, and product launches as needed
- Identify potential sales leads across portfolios and facilitate hand-off to the appropriate colleague
Skills
- Bachelor's degree in a scientific or technical field (Biology, Immunology, Biomedical Engineering or related discipline) is required
- A minimum of 5 years of relevant experience in biological sciences, cellular therapy, flow cytometry, microscopy/spatial biology, or related field
- Hands-on experience with one or more of the following domains is required: cellular therapy/cell and gene therapy, flow cytometry, or microscopy/spatial biology
- Demonstrated proficiency in laboratory instrumentation, data analysis, and workflow optimization within life science applications
- Strong knowledge of cellular therapy and related technologies, and familiarity with immunology, molecular biology, flow cytometry, and/or microscopy/spatial biology applications
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences
- Demonstrated ability to build and maintain strong customer relationships and to act as a trusted advisor
- Strong problem-solving skills and the ability to think strategically about customer needs, territory priorities, and business objectives
- Proven ability to work independently in the field while collaborating effectively with cross-functional internal teams
- Willingness and ability to travel extensively within the assigned territory (up to 70%, depending on business needs)
- Ability to work both independently and as part of a collaborative team
- Valid driver's license and evidence of insurance/insurability, as required for field-based work
- Customer-facing experience in field applications, technical support, or comparable roles is strongly preferred
- Experience in clinical or regulated environments is a plus where applicable
Benefits
- Health, vision, and dental insurance
- 401(k) plan
- Performance-based incentives (eligibility requirements apply)
- Bonuses, commissions, or car allowance (Certain positions are eligible for additional forms of compensation such as bonuses, commissions, or car allowance.)
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