Note: The job is a remote job and is open to candidates in USA. Wand AI is seeking a Principal Solution Architect to lead the technical customer journey for global enterprise accounts. The role focuses on designing scalable AI-powered solutions, leading technical discovery and proofs of concept, guiding customer deployments, and developing repeatable playbooks and standards for the Solutions Engineering organization.
Responsibilities
- Serve as the primary technical counterpart for strategic enterprise accounts across the customer lifecycle
- Lead technical discovery with customers to understand workflows, systems, constraints, data environments, and success criteria
- Translate ambiguous business problems into clear solution architectures and implementation approaches
- Build credibility with both executive and technical stakeholders by clearly articulating how Wand works and where it creates differentiated value
- Partner closely with Sales on strategic deals and with Customer Success on long-term customer success and expansion
- Design scalable solution architectures for enterprise deployments using Wand’s platform, including workflows, agents, integrations, and governance requirements
- Define the technical approach for proofs of concept, pilots, and production rollouts
- Ensure solution designs are realistic, robust, measurable, and aligned with customer environments
- Work with Solutions Engineers and Engineering teams to guide implementation and resolve design trade-offs
- Help customers navigate integration, security, reliability, and operationalization considerations
- Define technical proof strategies for enterprise opportunities, including what needs to be validated for a customer to move forward
- Establish clear POC success criteria and benchmarks across dimensions such as accuracy, latency, coverage, usability, reliability, and business impact
- Ensure technical evaluations are structured, credible, and repeatable rather than ad hoc
- Support high-priority customer engagements by shaping benchmark methodology, evaluation logic, and demo-to-pilot progression
- Help create a consistent “proof-to-contract” standard across the organization
- Help define and evolve the Solutions Engineering playbook, including discovery frameworks, pilot design standards, technical qualification criteria, and customer engagement best practices
- Develop reusable assets such as reference architectures, benchmark templates, workflow patterns, and technical validation frameworks
- Own and improve the demo lab strategy so demos and prototype environments are believable, reusable, and aligned with real enterprise use cases
- Ensure the team has strong technical materials and repeatable methods for demonstrating Wand’s differentiators across industries and use cases
- Turn field learning into clear documentation and scalable internal standards
- Raise the quality bar across the Solutions Engineering organization through coaching, standard-setting, and technical leadership
- Mentor Solutions Engineers and other customer-facing technical team members on architecture quality, customer communication, and technical rigor
- Help drive consistency in how the team runs POCs, technical discovery, benchmarks, and demo preparation globally
- Identify gaps in tools, process, enablement, and internal documentation, and help close them
- Contribute to the long-term operating model of the Solutions organization
- Work closely with Product and Engineering to bring field feedback into roadmap discussions, architecture decisions, and platform improvements
- Surface recurring implementation patterns and customer requirements that should become product capabilities
- Collaborate with Customer Success to support adoption, scale, and technical expansion within strategic accounts
- Support internal alignment across Sales, Solutions, Product, and Engineering on what should be sold, how it should be validated, and what good deployment looks like
Skills
- 7+ years of experience in a customer-facing technical role such as Solution Architect, Enterprise Architect, Solutions Engineer, Sales Engineer, or similar
- Strong experience working with enterprise customers in complex software environments
- Proven ability to design solution architectures that connect business problems to scalable technical implementations
- Strong hands-on technical fluency, including experience with APIs, integrations, data flows, workflow systems, and enterprise software architectures
- Experience with AI/ML systems, including LLM-based applications, orchestration, RAG, automation workflows, or adjacent applied AI use cases
- Demonstrated ability to lead proofs of concept, technical validations, or pilot programs for enterprise customers
- Ability to communicate effectively with both senior executives and highly technical stakeholders
- Strong judgment in balancing technical ambition with customer reality, delivery feasibility, and commercial context
- Experience building reusable frameworks, playbooks, or standards for customer-facing technical teams
- Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience
- Experience in AI, automation, enterprise SaaS, infrastructure, or data platforms
- Experience working in a high-growth startup or scale-up environment
- Experience supporting global enterprise accounts across multiple regions
- Background in regulated industries such as financial services, insurance, or other complex enterprise environments
- Experience building benchmark methodologies, demo environments, or internal technical enablement systems
- Prior experience acting as a team lead, guild lead, or functional mentor within a Solutions or Architecture organization
Company Overview