Note: The job is a remote job and is open to candidates in USA. LucidLink seeks a Post Sales Solutions Engineer to serve as a trusted technical partner to customers from contract signature through renewal. The role focuses on onboarding and upgrading customers, resolving technical issues, and identifying renewal risks and expansion opportunities.
Responsibilities
- Ensure customers are upgraded to the most recent version of LucidLink's products
- New, assigned customers are taken through an onboarding call within 30 days of signing and verified in internal monitoring tools
- Own and maintain renewal and expansion tracking for assigned accounts
- Reduce/minimize avoidable escalations of technical support tickets
Skills
- Candidates must be willing to support customers across a range of time zones and geographies
- APIs, SDKs and integrations - Guides technical customers to the integration approach that actually fits their environment
- Distributed storage and cloud architecture - Reasons through metadata vs. data separation, caching, and encryption trade-offs well enough to defend them under scrutiny
- Identity and access fluency - Leads conversations on SSO, 2FA, and role-based permissions in practice, not just from a script
- Methodical troubleshooting - Diagnoses complex or sensitive technical issues under pressure and knows when, and how, to pull in help before they escalate
- Clear technical teaching - Explains technical material equally well to engineers and executives, and adapts pacing and depth live while running training
- Relationship ownership - Acts as the trusted technical point of contact on strategic accounts, from routine check-ins to high-stakes escalations
- Commercial awareness - Spots renewal risk and expansion potential without being asked and manages their own book of renewals
- Migration and continuity planning - Scopes migration and business-continuity plans sized to a customer's infrastructure and risk tolerance
Benefits
- The chance to solve complex, high-stakes problems and gain deep insight into cutting-edge technologies.
- A values-led culture centered on integrity, innovation, and empathy, with opportunities to grow personally and professionally.
- The opportunity to make an immediate impact as part of a tight-knit team of 230+ builders working at startup speed.
- Flexible PTO.
- Stock options.
- Full health coverage.
Company Overview
Company H1B Sponsorship