Note: The job is a remote job and is open to candidates in USA. Zocdoc is a digital health marketplace that helps patients find and book in-person or virtual care. The Platform Engineering Manager will lead teams responsible for developer-facing platforms, tooling, and shared services, while overseeing roadmap delivery, technical quality, system reliability, and engineering team development.
Responsibilities
- Lead and cultivate high-performing Platform Engineering teams by setting unambiguous expectations and providing direct, actionable feedback that drives individual growth
- Own the delivery of the team's roadmap, translating broad platform strategy into concrete priorities and actionable milestones that ensure consistent execution
- Maintain deep technical involvement in system architecture, ensuring our platforms are high-quality, scalable, and fundamentally aligned with evolving organizational requirements
- Perform rigorous reviews of high-impact code, utilizing these interactions as critical coaching opportunities to elevate technical excellence across the team
- Empower teams to effectively leverage modern development tools — including AI-assisted development — to drive meaningful improvements in engineering velocity and output quality
- Guarantee the reliability and operational health of owned systems, fostering healthy on-call practices and driving rapid incident detection and resolution
- Collaborate closely with engineering leadership and cross-functional partners to build alignment on platform strategy and manage complex technical dependencies
- Actively participate in the recruitment and hiring process to build a diverse, technically strong team that consistently raises the bar
- Proactively identify and dismantle blockers, ensuring teams remain relentlessly focused on delivering high-impact developer outcomes
- Cultivate an inclusive team culture built on experimentation, trust, and a shared commitment to continuous improvement and technical accountability
Skills
- 7+ years of experience in Platform, Infrastructure, or Software Engineering, including 2+ years of dedicated leadership in guiding high-performing technical teams
- Hands-on expertise in building and scaling developer platforms, CI/CD ecosystems, and shared services that fundamentally improve engineering velocity
- A strong technical foundation in distributed systems and cloud infrastructure (AWS preferred), with a deep understanding of modern software delivery practices
- Sound technical judgement, including the ability to guide architecture, system design, and maintain a relentlessly high bar for quality and reliability
- Demonstrated success in coaching and developing engineers across career stages, providing the direct feedback necessary to cultivate technical excellence
- Proven ability to translate broad strategy into actionable priorities, driving consistent team execution and maintaining a high degree of accountability
- A deep passion for the developer experience, treating platforms and productivity tooling with a product-centric mindset to empower engineering teams
- Comfortable navigating organizational ambiguity and adapting execution plans to ensure teams remain relentlessly focused on high-impact results
- A clear and proactive communicator capable of building alignment and influencing both technical and non-technical stakeholders across the organization
- AWS
Benefits
- Flexible work environment
- Unlimited Vacation (if salaried)
- Competitive PTO (if hourly)
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Certain positions are also eligible for variable pay and/or equity
Company Overview
Company H1B Sponsorship