Note: The job is a remote job and is open to candidates in USA. SRI’s BioCyc/Pathway Tools is a leading bioinformatics platform serving a global scientific community with curated genome databases. The Sales & Operations Coordinator will manage renewals and new customer sales, maintain sales records and forecasts, coordinate contracting and invoicing, support customers, and deliver a dependable commercial experience.
Responsibilities
- Lead the sales process for both renewals and new customer acquisitions
- Maintain accurate renewal tracking in HubSpot and Stripe, ensuring proactive outreach, customer negotiation and on‑time renewals
- Partner with SRI Finance and Legal to facilitate smooth contracting, invoicing, and compliance
- Deliver a consistently positive customer experience through clear communication and reliable follow-through
- Keep meticulous records of sales activity, forecasting, and customer interactions—nothing slips through the cracks
- Help with Customer Support such as lost account credentials, etc
- Produce periodic reports on renewals, pipeline status, and key sales metrics
Skills
- 2-5 years of sales operations/customer support experience with customers' finance and purchasing teams
- Candidates must be a U.S. Citizen or Permanent Resident
- Experience with HubSpot required
- Experience with MS Office Tools
- Comfort working with scientific customers and translating their needs into actionable sales insight
- Experience with Google Analytics to understand user behavior and inform sales and marketing efforts
- Familiarity with BioCyc/Pathway Tools and core bioinformatics concepts
- Degree in Biology or related field a plus but not required
Benefits
- Positions may also qualify for SRI's Pay for Outstanding Performance program.
- Positions may also qualify for the annual Performance Based Compensation program.
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