Note: The job is a remote job and is open to candidates in USA. CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Pharmacy Account Manager will manage client relationships, ensure customer satisfaction, oversee account performance, address issues and feedback, track projects, provide reports, and support continuous customer experience improvement.
Responsibilities
- Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters
- Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service
- Gathering and Processing Requirements: Analyze complex client needs and assist in developing practical and efficient solutions. Ensure accuracy and reliability in data analysis and case resolution
- Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution
- Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience
- Project Management: Maintain reporting and tracking of client issues
- Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement
- Problem-Solving: Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience
- Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration
Skills
- • 3+ years of experience in a client / customer service-based environment or in a previous Account Manager role
- • Strong working knowledge in the Microsoft Office Suite: Outlook, Excel, PowerPoint, and Word (as well as web-based applications) with demonstrated ability to use these tools effectively in day-to-day operations
- • Ability to travel up to 25%
- • High School Diploma or GED required
- • Knowledge of Prescription Benefit Management (PBM) industry helpful but not required
- • Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., Salesforce, Peoplesafe, AS400 system knowledge, etc.)
- • Bachelor's Degree preferred
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- This is a work from home role. Candidates can live anywhere in the U.S.
Company Overview