Note: The job is a remote job and is open to candidates in USA. Docusign provides intelligent agreement management solutions that help organizations create, commit to, and manage agreements. The Payroll Analyst supports international payroll operations for Japan, Singapore, and Australia by validating payroll data, managing tax reconciliations and notices, responding to complex inquiries, and driving process improvements and automation.
Responsibilities
- Support the processing of international (Japan, Singapore, Australia) payrolls, ensuring timely and accurate payroll execution
- Review, validate, and reconcile payroll data to ensure accuracy in payments, reporting, and record-keeping
- Provide leadership and mentorship to staff members
- Identify and implement payroll efficiencies and automate strategies
- Ensure accurate quarter-end and year-end payroll processing, including federal, state, and local tax reconciliations for international payrolls
- Receive, review, and analyze payroll-related tax notices from federal, state, and local agencies
- Track, document, and respond to tax notices, ensuring timely resolution in partnership with tax vendors or agencies
- Provide exceptional customer service by responding to complex payroll and tax-related inquiries from employees, managers, HR Business Partners (HRBPs), HR Operations, and external vendors
- Draft and maintain clear, detailed Standard Operating Procedures (SOPs) for payroll processes
- Support payroll-related projects and initiatives as assigned
- Provide payroll data and reporting to internal stakeholders as needed
- Process workers' compensation audit reconciliations
- Assist with audits as necessary
Skills
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- 5+ years of payroll experience, with at least 2 years supporting international payrolls (specifically Japan, Singapore, and/or Australia)
- Experience with end-to-end payroll processing, including tax reconciliation and compliance
- Experience with payroll systems and tools (e.g., ADP, Workday, SAP, or equivalent)
- Experience reviewing, auditing, and reconciling complex payroll data with high attention to detail
- Experience managing multiple priorities in a fast-paced environment with minimal supervision
- Experience with Microsoft Excel and experience with reporting tools
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
- Strong interpersonal and communication skills with the ability to engage effectively across HR, Finance, and external stakeholders
- Global Payroll Management (GPM), Certified Payroll Professional (CPP), or other payroll-related certification
- Experience leading or mentoring payroll team members
- Hands-on experience with payroll operations in Japan, Singapore, and Australia, including local compliance and statutory requirements
- Familiarity with tax agency correspondence and resolution processes for international payrolls
- Experience supporting payroll-related audits and workers' compensation reconciliations
- Proven success in driving process improvement initiatives and automation within payroll functions
- Strong analytical and problem-solving skills with a continuous improvement mindset
Benefits
- Remote work arrangement: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
- Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company Overview