Note: The job is a remote job and is open to candidates in USA. Dale WorkForce Solutions is recruiting for a pharma consulting company partnering with a top biotech. The Patient Services Insights – Operations & Analytics Support professional will coordinate patient feedback and insights operations, manage processes and stakeholders, support analytics platforms and reporting, and help ensure compliant, efficient delivery of actionable patient experience insights.
Responsibilities
- Support the ongoing operation and governance of patient feedback, speech analytics, and patient insights programs
- Coordinate activities across Patient Services, analytics, technology, vendors, compliance, and other cross-functional stakeholders
- Manage recurring operational processes, timelines, deliverables, dependencies, and follow-ups
- Support patient feedback platforms and analytics tools, ensuring processes are executed consistently and issues are identified and resolved
- Help improve workflows and operating procedures to make insights processes more efficient and scalable
- Coordinate the collection, organization, and delivery of patient feedback and analytics data
- Support reporting and analysis that turns patient feedback into clear, actionable business insights
- Maintain documentation, governance processes, trackers, and operating procedures
- Identify operational gaps, risks, and process improvement opportunities and help drive them through resolution
- Ensure insights activities follow appropriate compliance, privacy, and governance requirements
Skills
- Approximately 2–5 years of experience in operations, analytics, project coordination, business operations, or a related role
- Strong organizational and project coordination skills with the ability to manage multiple activities simultaneously
- Comfortable working with data, reporting, analytics platforms, and operational processes
- Strong communication and stakeholder management skills
- Detail-oriented, proactive, and comfortable following up with stakeholders to keep work moving
- Ability to translate data and feedback into clear takeaways for business stakeholders
- Experience within pharmaceuticals, biotech, healthcare, patient services, or another regulated environment strongly preferred
- Exposure to patient experience, customer feedback, Voice of Customer, call-center analytics, speech analytics, or insights operations is a plus
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