Note: The job is a remote job and is open to candidates in USA. Cottingham & Butler Claims Services (CBCS) provides claims services and is seeking an experienced Claims Account Manager to manage client relationships and performance across auto liability, general liability, and workers’ compensation programs. The role coordinates with clients, claims teams, adjusters, and leadership to ensure service quality, analyze claims performance, resolve escalations, and optimize account outcomes.
Responsibilities
- Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
- Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
- Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
- Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
- Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
- Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
- Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
- Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities
Skills
- 3–7+ years of experience within a TPA, insurance carrier, or claims organization
- Strong background in auto liability, general liability, and/or workers' compensation claims
- Proven experience in a client-facing, consultative, or account management role
- Deep understanding of claims lifecycle, coverage, and TPA service delivery models
- Strong analytical skills with the ability to interpret and present claims data
- Excellent communication and presentation skills with client-facing confidence
- Highly organized with the ability to manage multiple accounts and priorities
- Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools
- Bachelor's degree preferred
- Industry designations such as AIC, CPCU, or similar are a plus
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