Note: The job is a remote job and is open to candidates in USA. MidwareTech is a company focused on empowering digital transformation through Social Media and IT services. They are seeking a Patient Financial Services representative to manage inbound calls, assist clients with enrollment and services, and maintain client information.
Responsibilities
- Answer inbound calls and screen callers for eligibility
- Complete the correct assessment for the callers who wish to enroll
- Help with plan selection as needed
- Help set tasks for Agent callbacks if needed
- Maintain accurate client information in the American Exchange CRM system
- Assist current clients with services such as updating their income, demographic info, checking status of their insurance policy, getting ID card if able, etc
- Process enrollments and generate quotes for clients as needed
- Assist in projects as needed, such as payments, commission tracking, Marketplace checks, or carrier checks
Skills
- Works well in a team environment
- Projects positive and productive behavior
- Willingness to ask for help when complications arise
- Punctuality in accordance with scheduled work hours
- Attention to detail is imperative as data entry is a big part of day to day work
- Quiet place to work in your home, with little to no distractions
- A reliable high speed internet connection
- Dependability to be at work each day and adhere to your schedule
Benefits
- Work from home - Remote
Company Overview