Note: The job is a remote job and is open to candidates in USA. Nationwide Video is a company focused on providing outstanding service in the Audio Visual industry. The Sales Project Coordinator plays a crucial role in enhancing customer satisfaction by managing the sales process and ensuring that products meet customer expectations.
Responsibilities
- Helping the customer make the right decision in product selection
- Creating internal purchase orders and working with the procurement team
- Demonstrating broad knowledge in terms of equipment capability and compatibility with peripherals to the customer
- Maintaining and communicating deliverable timeframe to customer and sales staff
- Researching and documenting information on new customers, including:
- Credit card authorization
- Credit references
- Tracking payments
- Tax information
- Insurance certificates
- Verification of Order Fulfillment paperwork to ensure order completeness
- Provide sales assistance to the current sales team
- Research product information to create and/or modify quotes based on customer needs
- Confirm estimated time of arrival (ETA) with manufacturers on pending orders. Provide updates to the sales team and customers
- Oversight of the entire life cycle of order management, fulfillment, shipment, and post order for all new inventory sales
- Completes all customer and internal projects on time, to specifications, and with accuracy and efficiency
- Generate assorted reports and forecasts as needed by department managers
- Addresses questions, concerns, and/or complaints throughout the project/customer orders
- Acts as a liaison between the company, customers, and vendors
- Coordinate with the Logistics team to create shipments and organize all BOL documentation
- Communicate tracking status of outbound orders to confirm delivery
- Receive inbound customer inventory and perform Quality Control inspection for accuracy and completeness
- Solving delivery issues, including:
- Shipment tracking
- Client communication in terms of item deliverables
- Status updates
- Manage back-order status
Skills
- Minimum of one year experience in A/V rental industry or related field
- Minimum of one year experience in project management
- High School Diploma or equivalent
- 2-5 years of experience in A/V rental industry or related field
- 2-5 years of experience in project management
- Associates Degree or industry related Certification
Company Overview