Note: The job is a remote job and is open to candidates in USA. IBM is a global technology and consulting company that helps clients advance their hybrid cloud and AI journeys. This role designs, implements, and supports Salesforce CRM solutions, guides clients through business analysis and adoption, conducts testing and change management, delivers training, and manages client relationships.
Responsibilities
- Develop tailored solutions to address clients' unique business needs, leveraging Salesforce's extensive offerings and your deep understanding of the platform
- Effectively guide clients through the entire process, from business analysis to system configuration and user adoption, ensuring a smooth software development lifecycle
- Conduct system testing, user acceptance, and change management programs to ensure a successful implementation and long-term user adoption
- Develop and deliver training programs to ensure clients can effectively utilize the implemented Salesforce solutions
- Collaborate with clients to understand their unique challenges and develop solutions to address their business needs
Skills
- Bachelor's Degree
- Experience with designing, implementing, and supporting Salesforce CRM solutions, including LWC and integration
- Experience with Agile, Scrum, and Waterfall methodologies to ensure a smooth software development lifecycle
- Experience in developing tailored solutions to address clients' unique business needs, leveraging Salesforce's extensive offerings
- Experience in conducting system testing, user acceptance, and change management programs to ensure a successful implementation
- Experience in guiding clients through business analysis, system configuration, and user adoption processes
- This role can be performed from anywhere in the US
- Some travel may be required based on business demand
- IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship
- Experience with integrating Salesforce solutions with other systems and applications, leveraging APIs and data migration tools to ensure seamless data exchange and synchronization
- Experience in developing custom Lightning Web Components (LWC) to enhance Salesforce solutions and provide personalized user experiences
- Experience in applying Waterfall methodology principles to manage and deliver Salesforce projects, ensuring a structured and predictable approach to software development
Benefits
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- 401(k)
- Cash balance pension plan
- IBM Employee Stock Purchase Plan
- Financial counseling
- Life insurance
- Short & long-term disability coverage
- Opportunities for performance based salary incentive programs
- 12 holidays
- Minimum 56 hours sick time
- 120 hours vacation
- 12 weeks parental bonding leave in accordance with IBM Policy
- Other Paid Care Leave programs
- Paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform
- Industry-recognized certifications
- Diverse and inclusive employee resource groups
- Giving and volunteer opportunities
- Discounts on retail products, services & experiences
- Hybrid work arrangement
Company Overview