Note: The job is a remote job and is open to candidates in USA. Full Circle Health Network is an integrated network of nonprofit providers delivering coordinated, community-based services across California. They are seeking an experienced Outreach Analyst to optimize technology-enabled outreach operations and serve as a liaison between Information Technology and operational departments, improving workflows and enhancing member engagement through data-driven solutions.
Responsibilities
- Analyze operational workflows and identify opportunities for technology improvements and process optimization
- Serve as the primary liaison between Information Technology and operational teams
- Gather, document, and translate business requirements into functional system specifications
- Support the implementation and optimization of CRM platforms, engagement tools, and reporting solutions
- Develop dashboards, reports, and performance metrics that provide actionable business insights
- Monitor data quality and recommend improvements that enhance reporting accuracy and operational effectiveness
- Coordinate user acceptance testing (UAT), implementation activities, and solution validation
- Develop workflow documentation, business process maps, user guides, and technical procedures
- Train staff on systems, reporting tools, workflow processes, and technology best practices
- Collaborate with Information Technology, Operations, Quality, executive leadership, vendors, and external partners to implement system enhancements
- Support audits, compliance initiatives, and organizational reporting requirements
- Maintain the confidentiality of Protected Health Information (PHI) and other sensitive organizational information
- Perform other related duties as assigned
Skills
- Bachelor's degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Healthcare Informatics, Public Health, Business Administration, or a closely related field, or an equivalent combination of education and experience
- Three (3) to five (5) years of progressively responsible experience in business systems analysis, healthcare technology, reporting, workflow optimization, CRM administration, healthcare information systems, or related technology environments
- Strong analytical, organizational, communication, and project management skills
- Demonstrated ability to exercise independent judgment while managing multiple priorities and deadlines
- Experience collaborating with both technical and non-technical stakeholders
- Experience supporting Medi-Cal, CalAIM, Enhanced Care Management (ECM), Community Supports, or population health programs
- Experience implementing or supporting CRM systems
- Experience with SQL, Microsoft Power BI, Microsoft Power Platform, Microsoft Fabric, Microsoft Excel, or other business intelligence platforms
- Business Analysis, Lean, Six Sigma, Agile, or Project Management certification preferred
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