Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Outbound Specialty Customer Service Representative contacts patients, pharmacists, and doctors' offices to resolve specialty medication order issues, process copay card payments, and provide accurate customer support in a fast-paced, high-volume environment.
Responsibilities
- Contact patients, pharmacists and doctor's offices to resolve Specialty medication order issues
- Process manufacturer copay cards payments
- Resolve customer issues; ensuring accurate information is provided
- Work within IRIS system
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of healthcare experience
- 1+ years of telephonic customer service, or in-person customer service experience, handling moderate to complex transactions
- Knowledge of medical terminology
- Basic knowledge of Microsoft Excel (create, edit and save spreadsheets)
- Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
- Basic computer experience using a keyboard and mouse/movement between screens
- Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities
- Demonstrated ability to perform effective active listening skills to empathize with the customer in order to develop a trust and respect
- Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s)
- Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer
- Pharmacy experience
- Experience working in a physician, provider, and/or medical office
- Knowledge of electronic medical record systems and practice management systems
Benefits
- This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S.
- We offer 4 weeks of paid training.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
Company Overview
Company H1B Sponsorship