Note: The job is a remote job and is open to candidates in USA. INSPYR Solutions is a technology and talent solutions provider. The company is seeking a ServiceNow Platform Ops Engineer to administer and maintain ServiceNow environments, monitor platform health, and manage configurations, upgrades, integrations, and security updates. The role also provides operational support, leads reviews, coordinates incident resolution, and manages environment cloning and stabilization activities.
Responsibilities
- Administer and maintain ServiceNow production and non-production environments
- Monitor overall platform health, performance, stability, and operational readiness
- Manage platform configurations, system properties, plugins, integrations, and platform features
- Conduct platform health assessments and coordinate remediation activities
- Ensure platform adherence to security, compliance, and governance standards
- Support platform maintenance activities, patches, hotfixes, and security updates
- Coordinate instance cloning activities across development, QA, test, and production environments
- Maintain environment consistency and ensure proper alignment between production and non-production instances
- Manage upgrade preparation activities, environment validation, and post-upgrade stabilization
- Support developer access requests, admin permissions, and environment provisioning
- Serve as a primary point of contact for ServiceNow platform operational support
- Lead weekly operational reviews with ServiceNow support teams and internal stakeholders
- Review incidents, cases, problem records, change requests, and platform advisories
- Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors
- Track platform defects, PRBs, support cases, and remediation plans to closure
- Participate in governance, change review, and architecture discussions impacting the platform
Skills
- US Citizen, GC Holders or Authorized to Work in the U.S
- ServiceNow System Administration and Platform Operations
- ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
- Platform Upgrade and Release Management
- Incident, Problem, Change, and Knowledge Management
- Instance Cloning and Environment Management
- ServiceNow Integrations and Plugin Administration
- Operational Support and Vendor Management
- Performance Monitoring and Platform Governance
- Strong troubleshooting, communication, and stakeholder management skills
Benefits
- Comprehensive medical benefits
- 401(k) retirement plan
Company Overview