Note: The job is a remote job and is open to candidates in USA. Ampstek is seeking an experienced Oracle EPM Production Support Consultant to provide L2 support for Oracle EPM applications. The role focuses on incident resolution, financial close support, integration troubleshooting, root cause analysis, and resolving application, security, workflow, and reporting issues.
Responsibilities
- Provide production support for Oracle EPM applications including ARCS, FCCS, and Narrative Reporting
- Support month-end, quarter-end, and year-end financial close activities
- Investigate and resolve production incidents, service requests, and application performance issues
- Perform root cause analysis (RCA) for recurring issues and work with L3 team for implementing the fix
- Troubleshoot data load failures, reconciliation issues, consolidation errors, and reporting failures
- Support security, user provisioning, workflow, and approval process issues
- Monitor and support integrations between Oracle ERP, EPM, and external systems
- Maintain support documentation, SOPs, and knowledge repositories
Skills
- 5+ years of Oracle EPM experience
- Strong hands-on experience in one or more modules: ARCS, FCCS, Narrative Reporting
- Experience supporting financial close and reporting processes
- Knowledge of EPM Automate, Data Management, Smart View, and integrations
- Exposure to incident, problem, change, and release management processes
- Strong analytical and troubleshooting skills
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