Note: The job is a remote job and is open to candidates in USA. Convoso is an AI-powered contact center platform company seeking a Senior Platform Engineer to architect and build the next generation of its high-volume, real-time communication platform. The role focuses on developing high-performance Go microservices, real-time telephony and media pipelines, distributed event-driven systems, large-scale data architectures, and resilient cloud operations.
Responsibilities
- Architect, write, and maintain production-grade microservices in **Go (Golang)** to power Convoso’s next-generation SaaS platform
- Design high-throughput, low-latency distributed systems that seamlessly coordinate call routing, reporting, AI processing, and customer data synchronization across services
- Utilize modern messaging and event-streaming technologies (NATS, JetStream, Kafka) to handle massive event volumes reliably and asynchronously
- Build, scale, and optimize real-time voice and communication pipelines using FreeSWITCH, Kamailio, SIPGo, Pion WebRTC, Asterisk, and RTPengine
- Manage high-concurrency Session Initiation Protocol (SIP) traffic, media streaming, and call control logic with ultra-low latency constraints
- Interface directly with carrier infrastructure to ensure high call quality, instant call placement, and fault-tolerant voice routing
- Work with high-performance, large-scale database architectures tailored for both transactional workloads (**PostgreSQL**) and massive operational analytics (**ClickHouse**)
- Optimize system queries, data structures, and state management to ensure real-time reporting and dashboard responsiveness under heavy load
- Identify bottlenecks across real-time pipelines and optimize code, networking, and memory allocation for maximum speed and resource efficiency
- Deploy, operate, and support resilient software across large-scale cloud production environments with high uptime requirements
- Participate in system design reviews, promote software engineering best practices, and collaborate closely with product and infrastructure teams
Skills
- Professional experience building large-scale, high-concurrency backend software in Go (Golang)
- Hands-on experience with real-time communications platforms and protocols, including FreeSWITCH, Kamailio, SIPGo, Pion WebRTC, Asterisk, or RTPengine
- Proven track record building event-driven architectures using NATS, JetStream, or Apache Kafka
- Experience operating both relational databases (PostgreSQL) and analytical column-oriented databases (ClickHouse) at scale
- Working command of SIP, WebRTC media streams, network packet flow, and core telephony concepts
- Proven experience architecting systems composed of many interdependent microservices operating at high velocity
- Demonstrated track record building software where ultra-low latency is critical (e.g., immediate call connection, sub-second event processing)
- Experience scaling production infrastructure to seamlessly support rapid growth in users, events, and concurrent traffic
- Backgrounds from communication platforms and CPaaS providers (e.g., Twilio, SignalWire, Telnyx, or similar high-scale VoIP/telecom ecosystems) are highly desirable
Benefits
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking
Company Overview
Company H1B Sponsorship