Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring an Operations Support Associate for a fully remote, full-time operations support role. The position manages service requests across internal teams, agencies, and carrier contacts by monitoring queues, updating policy records, comparing documents, routing exceptions, and maintaining operational trackers.
Responsibilities
- Monitor queue status and assign requests within service-level targets
- Update policy changes, endorsements, and renewal records in assigned systems
- Compare submitted documents with system records and flag missing information
- Route exceptions to appropriate service, billing, or underwriting contacts
- Maintain procedure logs, trackers, and clear status notes for open work
Skills
- Experience supporting office, service, or transaction-based workflows
- Familiarity with policy terms, premiums, renewals, or coverage documents
- Comfort navigating browser-based platforms and spreadsheet trackers
- Ability to prioritize changing requests while meeting documented deadlines
- Clear written communication for internal updates and agency follow-up
- Ability to work independently in a remote, process-driven environment
Benefits
- Remote-first work environment
- Structured training on systems and procedures
- Collaborative virtual team support
- Exposure to varied policy service operations
Company Overview