Note: The job is a remote job and is open to candidates in USA. RDSolutions is hiring a Field Operations Manager to lead the performance, readiness, and productivity of its Research Associate team within an assigned territory. The role oversees staffing and scheduling, monitors quality and delivery, develops team members, manages labor resources, and coordinates with corporate teams to support reliable field execution.
Responsibilities
- Field Team Leadership: Lead, engage, and manage Research Associate performance through clear expectations, coaching, feedback, and collaboration with Human Resources as needed
- Workforce Planning and Execution: Ensure assigned work is appropriately staffed and scheduled, with sufficient field team coverage to meet project requirements and deadlines
- Quality and Delivery: Monitor field execution, hold Research Associates accountable for accurate and timely work, and address issues that could affect delivery or quality standards
- Labor Productivity and Cost Management: Allocate resources efficiently, balancing delivery requirements and quality with labor costs, overtime, drive time, and mileage
- Operational Coordination: Partner with corporate teams and Field Operations leadership to resolve issues, communicate risks, maintain visibility into project status, and improve field execution
- Other duties as assigned
Skills
- Three or more years of relevant experience in field operations, workforce management, people supervision, scheduling, or project delivery
- Strong leadership, communication, organizational, and problem-solving skills
- Ability to manage competing priorities, monitor performance metrics, and work independently in a fast-paced environment
- Proficiency with Microsoft Office and the ability to learn operational dashboards and business systems
- At this time, we are unable to consider applicants who reside in the states of Washington or California
- Experience managing a geographically dispersed workforce
- Experience in retail operations, merchandising, field services, or data collection
Benefits
- Fully remote position.
- Annual bonus eligibility.
- Medical, dental, and vision benefits.
- 401(k) with match.
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