Note: The job is a remote job and is open to candidates in USA. Lumos Fiber is transforming connectivity through its 100% fiber optic network and expanding access to high-speed internet. The company is seeking an Operations Service Technician I to install, provision, test, maintain, and troubleshoot fiber services and customer equipment while working onsite with customers and the Service Operations Center.
Responsibilities
- Installs & troubleshoots basic Voice, Data, and Video services on fiber networks
- Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service
- Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options
- Troubleshoots and resolves wireless connectivity issues
- Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring)
- Installs and troubleshoot circuits (e.g., Voice, Broadband)
- Performs other duties as assigned, including departmental & cross-functional projects
- Training Components – Technician I (Non-Inclusive): Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary
Skills
- 0+ years of related experience
- High School Diploma or equivalent required
- Valid, fully unencumbered Driver's License required
- Must reside within 30 minutes of the normal reporting location, including home-based work locations
- Experience interacting directly with customers to troubleshoot and resolve issues
- Experience using MS Office Suite
- Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed
- Strong verbal and written communication skills
- Safe driving record
- Ability to understand and use technical documentation
- Detail-Oriented and Quality-Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards
- Ability to climb utility poles (where applicable) and work at heights
- Utilize handle extension and stepladders as required
- Ability to work in attics, crawl spaces, and confined areas
- Capable of lifting and transporting 50 lbs. over a distance of 50 feet
- Near-constant use of sight, speech, hearing, comprehension, and reasoning
- Applicants must be at least eighteen (18) years of age at the time of application
- Fiber or Telecom industry experience preferred
Benefits
- Hybrid position - dispatches to customer sites in accordance with daily schedule.
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
Company Overview