Note: The job is a remote job and is open to candidates in USA. ProKatchers LLC is hiring a Customer Service Representative to support Cocoon users with product questions and issues. The role manages inbound email and phone or video-call requests, provides empathetic responses, and maintains timely, high-quality customer support.
Responsibilities
- Product Support is a customer-facing role responsible for helping Cocoon users navigate questions and issues through email and scheduled calls
- The role is primarily focused on managing inbound support requests, providing clear and empathetic responses, and ensuring users receive timely, high-quality help
Skills
- Managing customer calls via phone or zoom, handling email-based support
- Familiarity with tools like Front, Calendly, and Zoom
- Ability to manage a steady support queue, including ~30–45 email tickets per day and ~5–10 calls per day
- The ideal candidate is early-career or has 0–2 years of support experience
- Customer support / customer service experience, ideally in a software company
Benefits
- Remote work arrangement
Company Overview