Note: The job is a remote job and is open to candidates in USA. AO | Globe Life is expanding its virtual organization and seeking professionals for a remote Operations Manager opportunity. The role supports client services, coaches and develops remote representatives, manages operational performance, and builds client relationships in a strictly work-from-home environment.
Responsibilities
- Coach, mentor, and support remote representatives
- Assist with onboarding and development of new team members
- Conduct virtual coaching and performance-development sessions
- Help establish individual and team performance goals
- Track progress and identify opportunities for improvement
- Provide constructive feedback and accountability
- Support representatives in strengthening client-service skills
- Recognize achievements and encourage continued development
- Foster a positive, collaborative, performance-focused virtual culture
- Conduct scheduled client appointments through Zoom and phone
- Help individuals and families understand available benefit options
- Identify client needs through professional conversations
- Explain products and coverage options clearly and accurately
- Assist clients throughout applications and enrollment
- Provide ongoing client service and follow-up
- Help resolve questions and concerns professionally
- Maintain strong, long-term client relationships
- Help monitor individual and team activity and performance
- Maintain accurate digital documentation and client records
- Coordinate schedules, appointments, and follow-up activities
- Identify opportunities to improve productivity and client experience
- Utilize CRM systems and virtual business technology
- Help ensure adherence to company procedures and applicable requirements
- Collaborate with leadership on team development and growth initiatives
Skills
- Applicants must have a reliable computer or laptop, high-speed internet, webcam, microphone, and a professional home workspace
- * Strong leadership or management potential
- * Excellent verbal and written communication skills
- * Ability to coach, motivate, and develop others
- * Strong customer-service and relationship-building skills
- * Results-oriented and goal-driven mindset
- * Strong organization and time-management abilities
- * Problem-solving and critical-thinking skills
- * Personal accountability and consistent follow-through
- * Ability to prioritize multiple responsibilities
- * Professionalism, integrity, and sound judgment
- * Comfort working independently in a remote environment
- * Ability to collaborate and lead virtually
- * Confidence using Zoom and digital technology
- * Coachability and willingness to continuously improve
- **Previous insurance experience is helpful but not required.**
- Because this opportunity involves insurance products, representatives must hold or obtain the appropriate **state Life & Health Insurance License before performing activities requiring licensure**
- * Be at least **18 years of age**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional home workspace
- * Be comfortable conducting business through Zoom and phone
- * Be willing to complete required training
- * Be willing to participate in ongoing leadership development
- * Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
- * Operations Management
- * Customer Service Management
- * Sales Management
- * Team Leadership
- * Account Management
- * Business Development
- * Financial Services
- * Insurance
- * Recruiting
- * Training & Development
- * Retail Management
- * Hospitality Management
- * Healthcare Management
- * Military Leadership
- * Entrepreneurship
Benefits
- 100% Remote / Work From Home
- Flexible Scheduling
- Client Opportunities Provided
- Virtual Training & Executive Mentorship
- Performance-Based Advancement
- Medical insurance reimbursement opportunities for qualifying representatives
- Company-supported life insurance for qualifying representatives
- Accidental Death Benefit coverage for qualifying representatives
- Union representation through OPEIU Local 277 for qualifying representatives
- Renewal and residual income opportunities
- Professional development programs
- Leadership mentorship
- Virtual business technology and resources
- Company-sponsored incentive travel for strong performance
- Leadership conventions for strong performance
- Professional conferences for strong performance
- Team-building events for strong performance
- Performance contests and awards
- Recognition programs
- Advanced leadership development opportunities
- Licensing guidance and support are provided
Company Overview