Note: The job is a remote job and is open to candidates in USA. Hawthorne Lane is hiring an Operations Manager for a mission-driven, early-stage startup. The role will manage day-to-day operational needs, coordinate vendors and services, improve workflows and processes, track priorities, and support the organization as it grows.
Responsibilities
- Serve as a key operational resource, managing and responding to a broad range of day-to-day needs and priorities
- Coordinate with external vendors and service providers, supporting areas such as contracts, insurance, technology, payroll, accounting, and other organizational services
- Assist with operational logistics, including travel coordination, administrative processes, systems support, and other evolving business needs
- Establish, organize, and refine workflows, tools, and processes that enable the organization to operate efficiently as it grows
- Track projects, deadlines, outstanding needs, and operational priorities, ensuring timely follow-up and helping to keep important initiatives moving forward
- Identify challenges and gaps, use sound judgment to troubleshoot issues, and escalate more complex matters to the appropriate team members
- Support the development and maintenance of internal documentation, procedures, templates, and other resources that promote consistency and cohesion
- Partner with colleagues to coordinate operational needs, improve communication, and create practical solutions in a constantly evolving environment
- Take on special projects and emerging responsibilities, remaining flexible as organizational priorities and the role continue to develop
Skills
- This role is for a pragmatic and resourceful professional to step into an early-stage startup and make an immediate impact
- • Hands-on startup operations experience required. You have at least four years of experience in a startup or private sector organization with constantly changing needs
- • A natural problem-solver. You are comfortable stepping into unfamiliar situations, assessing what needs to be done, and finding practical solutions without requiring extensive direction
- • Google-savvy. This role requires advanced Google Workspace experience
- • Organized and accountable. You know how to manage multiple moving pieces, keep track of deadlines, and follow through on commitments in a timely manner
- • Comfortable with ambiguity. You do not need every process to be fully defined
- • Pragmatic judgment. You can distinguish between what requires immediate attention and what can wait and know when to bring others into the conversation
- • Ready to jump in. You are excited by the opportunity to join an organization during an important period of growth, roll up your sleeves, and contribute wherever your skills are most needed
- This role offers remote work, requiring candidates to operate in Eastern or Central Time Zone
Benefits
- Remote work, requiring candidates to operate in Eastern or Central Time Zone
Company Overview