Note: The job is a remote job and is open to candidates in USA. Palmetto HR Solutions is seeking an Operations Manager to oversee day-to-day operations supporting the delivery of HR services. The role coordinates workflows, manages internal processes and client engagements, monitors performance, and improves procedures, resource allocation, and service quality.
Responsibilities
- The Operations Manager is a full-time, remote role responsible for overseeing the day-to-day operational functions that support the delivery of HR services
- This role will coordinate workflows, manage internal processes, and ensure that client engagements run efficiently from initial intake through ongoing service delivery
- The Operations Manager will monitor performance metrics, optimize systems and tools, and collaborate with leadership to improve operational procedures and resource allocation
- Daily responsibilities include managing schedules and timelines, supporting documentation and compliance tracking, and facilitating communication across team members and clients
- This role will also contribute to process improvement initiatives, implement best practices, and help maintain high standards of service quality and client satisfaction
Skills
- Demonstrated experience in operations management, project coordination, or business administration within professional services or HR-related environments
- Strong skills in process development and improvement, including workflow optimization, documentation, and standard operating procedures
- Proficiency with digital tools and systems used for scheduling, task management, CRM, and basic data analysis or reporting
- Excellent organizational and time management skills, with the ability to prioritize multiple initiatives and meet deadlines in a remote setting
- Clear and professional communication skills, including the ability to collaborate with internal stakeholders and external clients
- Ability to work independently, exercise sound judgment, and maintain confidentiality with sensitive information
- Or equivalent relevant experience
- Understanding of HR services such as recruiting, payroll support, and compliance tracking is highly beneficial
- Bachelor's degree in Business, Operations Management, Human Resources, or a related field preferred
- Experience with businesses in manufacturing, legal, or other regulated industries is a plus
Benefits
- Full-time, remote role
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