Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is seeking empathetic, reliable, and detail-oriented Customer Service Representatives for the upcoming Open Enrollment season. The role guides Medicare and Medicaid members through coverage enrollment, plan changes, dependent updates, and deadline requirements while providing accurate phone support and maintaining compliant records.
Responsibilities
- Guide Medicare and Medicaid members step-by-step through signing up for coverage, switching plans, or updating dependent information
- Help members compare plan features, understand coverage options, and meet critical enrollment deadlines
- Provide clear, friendly, and accurate assistance over the phone to reduce stress and simplify the enrollment process
- Maintain complete and accurate records of member interactions and account updates in compliance with industry guidelines
Skills
- Education: high school
- If you have experience working with Medicare and Medicaid programs and excel at delivering clear, supportive guidance, this fully remote opportunity is a great fit
- MUST LIVE IN AL, FL, GA, LA, MS, NC, OH, OK, SC, TX, or VA
- **Experience:** **MUST have previous experience working with Medicare and/or Medicaid health plans.**
- **Residency:** Must currently reside in one of the following states: AL, FL, GA, LA, MS, NC, OH, OK, SC, TX, or VA
- **Communication:**verbal communication skills with an empathetic, patient, and helpful demeanor
- **Technical Skills:** Comfortable navigating multiple computer systems, databases, and remote call center tools
- **Workplace:** A quiet, dedicated home office space with reliable high-speed internet
- Qualifications- Years of experience: 2 years
- Qualifications- Experience level: Experienced
Benefits
- Fully remote opportunity
- Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)
Company Overview
Company H1B Sponsorship