Note: The job is a remote job and is open to candidates in USA. Dexpro Dynamics is a consulting firm focused on Microsoft Dynamics GP, CRM, and Dynamics 365 Business Central products. The ERP Project Manager will manage software and module implementations, upgrades, and other projects while overseeing delivery, budgets, resources, customer interactions, and project issues.
Responsibilities
- Overall responsibility of a project’s deliverables, budget, resources
- Work with other team members, customers, partners and sub-contractors, and the Sales team to ensure successful delivery to our customers
- Responsible for customer interactions, understanding the customer’s business and will participate in full life cycle implementation using their approved methodology
- Ensure projects are forecasted appropriately
- Assist in defining “best practices” in delivery, including templates, work plans, methodologies
- Resolve project, customer and staff issues independently and with minimal escalation to Director-level
- Lead customer meetings or facilitated strategy sessions, analyze processes and recommend improvements, particularly when a SME is required beyond the project team or on larger, complex projects. Ensure customer satisfaction
- Ensures the customer's concerns and issues have been appropriately addressed
- Puts our customers' interests first while also considering the impact on team and project
Skills
- Candidates with 1-3+ years of project management experience will be considered
- The ideal candidate will have experience managing Microsoft Dynamics projects but experience with other ERP systems will also be considered
- Great customer service skills and ability to work well with a team is required
- USA based applicants only (No Sponsorship). Full-Time applicants
- The ideal candidate will be able to manage software implementations, module implementations, upgrades and other projects
- The role could expand to include operations and/or account management duties for those with the experience and/or aptitude
Company Overview