Note: The job is a remote job and is open to candidates in USA. Talkspace is hiring a Network Planning Analyst for its Network Planning and Strategy team. The role analyzes demand, capacity, and skill coverage; develops forecasts, staffing requirements, reports, and scenarios; and communicates actionable recommendations to business leaders.
Responsibilities
- Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends
- Identify and communicate trends that may impact future demand, capacity, or resource needs
- Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment
- Compare forecasted and actual results to identify variances and continuously improve planning assumptions
- Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs
- Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests
- Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions
- Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations
- Generate and maintain recurring and ad hoc reports using Looker and Google Sheets
- Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance
- Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance
- Investigate performance trends and variances to identify underlying drivers, risks, and opportunities
- Continuously improve reporting processes, data visibility, and analytical tools
- Translate complex analysis into clear, actionable insights and recommendations for business leaders
- Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions
Skills
- 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role
- Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling
- Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis
- Experience conducting gap analysis and developing scenarios or what-if models
- Strong experience generating operational reports and translating data into actionable insights
- Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions
- Experience creating presentations and communicating analytical findings to business and leadership audiences
- Strong written and verbal communication skills
- Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment
- Experience with Looker, including working with Explores, dashboards, and reporting
- Experience supporting multiple lines of business, markets, regions, or specialized skill sets
- Experience with Tableau, Power BI, Mode, or similar business intelligence tools
- Experience developing scalable or automated reporting solutions
- Experience creating presentations and communicating analytical findings to business and leadership audiences
Benefits
- Comprehensive Medical, Dental and Vision plans
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO
- Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
Company Overview
Company H1B Sponsorship