Note: The job is a remote job and is open to candidates in USA. StarHunter is seeking a Network Operations Center Engineer to serve as a product installation expert and senior escalation resource. The role owns the scope, implementation, and development of NOC monitoring tools, supports alert automation and information-rich ticket creation, and partners with development teams and NOC leadership on tool development, documentation, and training materials.
Responsibilities
- Participate in and work to evolve the product installation process from pre-install, all the way through to post-install validations
- Management of the Problem queue, ensuring that the underlying cause of incidents is addressed and driving operational stability
- Serves as a senior escalation point for incident and problem tickets prior to escalation to development teams
- Engages with the NOC team to identify and develop supporting tools and processes
- Works with NOC leadership to prioritize and align tool development with the NOC Objectives and Strategic Vision
- Develop new process standards to enable automation and monitor for compliance
- Performs administration and maintenance for NOC tools and systems as owner and SME of these systems
- Proactively develop reports on health, risks, deficiencies, and future state for NOC tools and systems and communicate these reports with NOC leadership
Skills
- Value partnership and customer service excellence
- Can develop and implement continual improvement processes
- Are self disciplined and take ownership for assigned work and supported systems
- Are an excellent communicator with the ability to communicate technical concepts and create clear technical documentation
- Have experience with monitoring and alerting tools
- Understand how to work with middleware and api integrations
- Understand the software development lifecycle and have experience with working within an agile development cycle
- Are excited about working with cutting edge technology and leading a team to solutions for problems that have never been encountered before
- Are flexible to working 24/7/365 and are willing to participate in an on-call rotation
- Want the ability and freedom to build something new from the ground up
Company Overview