Note: The job is a remote job and is open to candidates in USA. Angi is a home services marketplace that connects homeowners with skilled professionals and supports pros with business opportunities. The Director of Large Pro Operations will lead Senior Managers, set the strategic agenda for the Large Pro Strategy function, own high-visibility initiatives, and partner with sales, account management, product, operations, analytics, and senior leadership. The role also engages directly with large pro partners to identify growth opportunities and influence sales and upsell outcomes.
Responsibilities
- Lead, coach, and develop a team of Senior Managers, setting clear goals, giving regular feedback, and growing their capability to own larger and more ambiguous problems over time
- Set the strategic agenda and prioritization for the Large Pro Strategy function — deciding what the team works on and why, and defending trade-offs to senior stakeholders
- Build and refine the frameworks, processes, and standards of rigor the team uses (data diligence, business case structure, presentation quality) so output is consistently sharp regardless of who's leading a given workstream
- Represent the team's work to the SVP of Large Pro, operational leadership, and cross-functional executive stakeholders, owning the narrative on progress and impact
- Hire and onboard new team members as the function scales
- Independently own the most complex or highest-visibility strategic initiatives from concept through execution and success measurement
- Dive into data to identify opportunities for improvement, build business cases, and drive change via large cross-functional projects
- Work directly with stakeholders at the highest-value customers to solve problems that unlock business growth, and develop strategies to apply learnings across the Large Pro network
- Program manage large strategic changes that span multiple teams and months, building cross-functional buy-in and providing updates to senior leadership
- Proactively leverage GenAI tools (e.g., Gemini, Claude) to synthesize complex partner performance data and cross-functional insights, streamlining strategic proposals and materials
- Identify where the strategic opportunity lies within a specific Large Pro account — pricing, product adoption, upsell, retention risk — using data and account context
- Partner with the Account Manager or salesperson to shape the strategy and talk track for that opportunity before it goes to the pro
- Get directly in front of pros when it matters — presenting strategy, data, or a recommendation in-person or on a call to influence sales and upsell outcomes
- Act as a force-multiplier for the sales/AM team by showing them how to spot and structure these opportunities themselves, not just solving it for them once
Skills
- A leader who can both set direction and roll up their sleeves — you don't see people management and individual ownership as competing priorities
- Self-starter; owner; someone who drives projects (and people) to completion
- First-class communication skills, especially translating complexity into a clear narrative for senior audiences
- Data-driven, with a strong bias for action
- Thrives with ambiguity and comfortable building structure where none exists
- Team player who collaborates and influences effectively across the organization, including with peers senior to their direct reports
- Comfortable working with internal and external stakeholders
- Bachelor's degree or higher
- 8+ years of professional experience in consulting, finance, strategy, business development, or operations, including prior experience managing or leading people
- Demonstrated experience gathering data from various sources and driving strategic insight and decision-making at a senior level
- Strong interest in Angi, home services, marketplaces, and product-driven organizations
- Management consulting experience at a top firm strongly preferred
- Prior experience building or scaling a team or function is a strong plus
- Startup experience is a plus
Benefits
- This position will be eligible for a competitive year end performance bonus & equity package.
- Full medical, dental, vision package to fit your needs.
- Flexible vacation policy; work hard and take time when you need it.
- Pet discount plans & retirement plan with company match (401K).
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.
- Remote work arrangement
Company Overview