Note: The job is a remote job and is open to candidates in USA. Command|Link is a global SaaS platform providing network, voice services, and IT security solutions. The Network Engineer will support and deliver managed services for ISP/MSP business customers, with a focus on troubleshooting and managing SD-WAN networks, business data circuits, VoIP services, VPNs, routers, firewalls, and related solutions.
Responsibilities
- Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services
- Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
- Support the provisioning and onboarding of new customers for managed services
- Collaborate with vendors to resolve support issues and ensure smooth service delivery
- Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
- Maintain excellent customer relationships by delivering outstanding support and going the extra mile
- Mentor and train fellow engineers on complex technical issues and solutions
Skills
- This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin
- No travel to customer locations is required
- High School Diploma or GED Equivalent
- 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks
- Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper)
- Strong firewall configuration experience (e.g., Fortinet)
- Deep understanding and hands-on experience with BGP, OSPF, and VRRP
- Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation)
- Experience with COS/QOS and network design principles
- Familiarity with SOC 2 compliance and processes
- CCNA and CCNP certification is highly desirable
Benefits
- Remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
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