Note: The job is a remote job and is open to candidates in USA. NiCE is a global company known for its innovative software products used by thousands of businesses. The Named Account Executive will manage key customer accounts, building long-term relationships and driving business outcomes through effective use of NiCE's technology.
Responsibilities
- Identify upsell and cross-sell opportunities within the customer base
- Consult with the client regarding their contact center business, identifying areas in which they can use their existing NiCE CX products more effectively in coordination with best practices in the contact center industry
- Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
- Measure success via tracking of client retention and revenue growth
Skills
- 4+ years applicable experience in the account management function in customer service, call/contact center and/or service delivery
- Working technical knowledge of contact center software/design/functionality
- Experience in managing the business aspects of large Enterprise-level customers
- This position will require travel of 20-40% of the time between customer meetings, quarterly business reviews, industry events, and sales kickoff
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
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