Note: The job is a remote job and is open to candidates in USA. Terminix, a member of the Rentokil family of companies, is a global leader in Pest Control and other services. They are seeking a Client Services Operations Administrator to manage customer inquiries, establish service standards, and ensure productivity and quality meet expectations.
Responsibilities
- Communication regarding assigned accounts to field and our subcontractors
- Owns the communication of requested process improvements from assigned customers
- Escalates customers' issues to an appropriate level within the company as needed
- Resolves customers' pain points of clients
- Proactively looks for failure/potential failure, correcting them before the customers notice
- Work schedule may be 40+ hours per week and may include working on weekends as needed
- Builds expertise in assigned verticals
- Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction
Skills
- High school diploma or equivalent required
- 3-5 years client management experience
- Must have and express a sense of urgency when dealing with client and partner concerns
- Strategic and innovative thinking skills
- Experience in project management, project or peer leadership, customer service, and conflict resolution
- Strong written and verbal communication skills
- Organizational and project management skills
- Ability to multitask
- Detail-oriented
- Ability to learn new business unit software programs as needed
- College degree preferred but equivalent work experience is acceptable
- Experience working in sales and billing is helpful
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview
Company H1B Sponsorship