Note: The job is a remote job and is open to candidates in USA. ProviderSoft specializes in Early Childhood Program Management Software. As an Account Representative, you will manage client relationships, provide customer support, and ensure clients effectively utilize the software to meet their operational needs.
Responsibilities
- Manage current client accounts by building and maintaining relationships
- Provide exemplary customer service via email and phone
- Serve as the liaison between Clients and ProviderSoft development staff
- Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls
- Understand Client needs at a level of detail sufficient to define functional requirements
- Document system functionality and its use
- Demonstrate new functionality and communicate Client feedback
- Communicate system update information and other ProviderSoft news to accounts
- Conduct Client audits and negotiate audit increases with current accounts
- Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts
Skills
- Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
- Self-Motivated; Ambitions to manage accounts independently and effectively
- Exceptional written and verbal communications skills
- Creative thinker and an attention to detail
- Hard working and an ability to wear many hats
- Seeks positive criticism and ways to improve efficiency regularly
- Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc
- Desire and talent for working with people; ability to positively affect difficult business negotiations
- Bachelor's degree preferred
Company Overview