Note: The job is a remote job and is open to candidates in USA. Continental Properties is hiring a Multifamily Systems Operations Manager to lead its Operations Support technology team and oversee core multifamily platforms. The role partners with vendors and community teams to maintain systems, improve workflows, and lead technology evaluation, implementation, and adoption across the portfolio.
Responsibilities
- Manage and develop a team providing technical support and new technology implementation to community teams, including auditing support tickets, guiding team through projects and providing coaching
- Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance
- Partner closely with utility vendor partners on setup and configuration, and conduct quarterly reviews to ensure system is working effectively and recovery is aligned with business expectations
- Lead technology evaluation and rollout — from pilot testing through training and post-launch support
- Act as the liaison between community teams and vendor partners, ensuring feedback drives real improvements
- Assess and standardize workflows across communities, including reimagining processes through an AI lens
- Lead change management for new platforms and process updates, including communication and adoption tracking
Skills
- Bachelor's degree in Business, Information Systems, Operations, or related field — or equivalent experience
- 3+ years of experience in multifamily technology operations with demonstrated experience with MF platforms and workflows, including leadership in technology implementation and troubleshooting
- 2+ years managing people, with a track record of developing teams and driving service excellence
- Working knowledge of multifamily technology platforms, including property management software, CRM/leasing tools, utility billing systems, and resident communication platforms
- Experience leveraging AI to enhance processes and workflows that deliver results
- Flexibility for occasional holiday/weekend on-call coverage
- Experience leading a remote team preferred
- Funnel experience a plus
Benefits
- Remote-eligible for candidates in Illinois, Wisconsin, or Minnesota; Wisconsin-based team members follow a hybrid schedule (3 days in the office each week). Remote team members must live within a one-hour drive of a Continental community.
- Paid professional memberships, certifications, and tuition reimbursement.
- 8-free counseling sessions per year and access to additional wellness resources.
- Generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
- Informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
- Participation in the Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
- Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
- 6-weeks paid parental leave and family-forming & fertility resources (up to 12-weeks leave for birth mothers).
Company Overview
Company H1B Sponsorship