Note: The job is a remote job and is open to candidates in USA. Vaiticka Solution is seeking a Microsoft Data & Analytics Platform Support Engineer to provide day-to-day platform enablement and end-user support across the Microsoft Data & Analytics ecosystem. The role handles incidents, service requests, onboarding, access and licensing activities, troubleshooting, documentation, escalation, root cause analysis, continuous improvement, and user training.
Responsibilities
- Handle incidents, service requests, and user queries
- Support onboarding, access requests, and licensing activities
- Troubleshoot Power BI, Fabric, Power Platform, and Copilot Studio issues
- Maintain support documentation and knowledge articles
- Escalate complex issues appropriately
- Participate in RCA and continuous improvement activities
- Support user training and adoption activities
Skills
- • 6+ years in Application Support / Production Support
- • 3+ years supporting Microsoft analytics platforms
- • Strong incident and request management experience
- • Power BI
- • Microsoft Fabric
- • Power Platform
- • ServiceNow
- • SQL
- • Monitoring & Support Tools
- • ITIL Processes
- • ITIL Foundation
- • Power Platform Fundamentals
- • Fabric Fundamentals
- • Power BI Data Analyst
Benefits
- Remote work arrangement
Company Overview