Note: The job is a remote job and is open to candidates in USA. Intersport is an award-winning agency that helps brands create meaningful connections with consumers through marketing, sports, events, and related services. The company seeks a Manager/Senior Manager, Ticket Sales to lead outbound group ticket sales for neutral-site college basketball and volleyball events, manage sales representatives and venue partnerships, implement a CRM system, and oversee sales operations and reporting.
Responsibilities
- Develop, Execute and Lead a New Initiative to Build Out Group Ticket Sales
- Bring expertise and experience in outbound group sales to collaborate with the College Sports Ticket Sales & Marketing team to create a new, strategic outbound group sales initiativ
- Recommend staffing structures, discounted pricing plans, group experiences and more
- Hire, Train, Support and Motivate a Small Team of Group Sales Reps
- Help create a recommendation for the structure and size of an in-house team of group sales reps
- Work with Intersport HR to post jobs, screen candidates, conduct interviews and hire rep
- Organize, manage and motivate this team to help deliver on established ticket quantity and revenue goals
- Develop and Oversee Sales Partnerships with Host Venue Group Sales Teams
- For certain events, our host venue is home to an NBA or NHL team, which comes with a well-established group sales department with already-developed group relationships in their market
- This role should determine if utilizing their sales team is an option and evaluate if they’ll be motivated enough to be successful. If yes, manage the partnership by establishing commission structures, learning their attack plan and staying on top of them to ensure commitment & success
- Identify, Setup and Manage a Group Sales CRM System
- Intersport does not currently utilize an effective CRM platform to organize leads, document communications and track results
- Candidate should have experience working in a CRM system and be able to research and recommend a platform, evaluate the ROI of the cost, implement and help train the team
- Manage Outreach and Close Sales for Key Targets for Group Tickets & Premium Offerings
- In addition to managing the internal sales reps, the candidate should also plan to handle key accounts and make outbound connections to close sales
- Inventory mostly includes standard, affordable game tickets, but may include some suites, hospitality or premium options
- Handle Operational Aspects and Reporting of Group Ticket Selling
- Work with Ticket Ops Manager and venue box offices to set up backend sales process
- Setup group discounted pricing, understand applicable ticket fees & taxes, manage seating holds and ensure proper ticket fulfillment
- Manage internal reporting, budgeting, commission calculations, and forecasting
Skills
- A minimum of five (5) years of managing or actively selling group sports tickets
- Experience working in a CRM environment to track leads, outreach and sales results
- Experience working directly with a sports venue box office
- Comfortable hiring, managing and motivating a team of entry-level ticket sales reps
- Ability to travel to live events and promotional appearances multiple times per year
- Exemplary verbal and written communication skills across a variety of audiences
- Self-motivated and high-energy
- Detail and process orientated
- Ability to produce high quality work at a fast pace
- Flexibility to work both independently and as part of a team
- A true love of sports and live events
- Knowledge of and strong interest in college basketball
Benefits
- Remote work or Chicago HQ
- Medical benefits
- Dental benefits
- Vision benefits
- Parental leave benefits
- 401(k) with company match for qualified employees
Company Overview