Note: The job is a remote job and is open to candidates in USA. Mosaic is a people-first experiential marketing agency that helps brands create authentic connections through experiential marketing, retail and field programs, B2B events, integrated commerce initiatives, and strategic brand experiences. The Senior Operations Manager will lead operational infrastructure across multiple client programs, overseeing financial operations, warehousing, logistics, inventory, field operations, vendor management, reporting, and continuous process improvement.
Responsibilities
- Serve as the operational backbone across a portfolio of client programs, ensuring scalable processes and operational excellence
- Own and continuously improve SOPs, workflows, trackers, reporting tools, and governance frameworks
- Identify opportunities to improve efficiency, automation, cost savings, and overall business performance
- Support KPI management, forecasting, annual planning, quarterly business reviews, and strategic initiatives
- Lead day-to-day financial operations, including budgeting, forecasting, invoicing readiness, reconciliation, AP/PO coordination, and expense management
- Support CPQ, Salesforce, and reporting processes while ensuring financial accuracy and program profitability
- Deliver financial insights and recommendations that improve business performance
- Own Mosaic's warehousing and storage network, including vendor management, budget oversight, inventory controls, and optimization initiatives
- Maintain inventory systems and reporting tools, ensuring data accuracy and real-time visibility
- Drive storage rationalization, inventory optimization, asset lifecycle management, and logistics reporting
- Partner with field teams to support operational planning, logistics coordination, issue resolution, market launches, and high-volume activity
- Monitor execution quality, compliance standards, KPI performance, and operational effectiveness
- Manage warehousing, logistics, inventory, fulfillment, and technology partners, ensuring strong service levels and accountability
- Develop dashboards, reporting tools, and business intelligence solutions that support data-driven decision making
- Analyze operational, inventory, field, and financial performance data to identify trends and opportunities
- Build strong cross-functional relationships and foster a culture of accountability, collaboration, continuous improvement, and operational excellence
- Establish a scalable operating model across merchandising, logistics, and sampling programs
- Improve visibility into inventory, storage, and financial performance
- Reduce inefficiencies across current processes and reporting
- Drive stronger forecasting accuracy and operational rigor
- Build standardized tools, trackers, dashboards, and reporting frameworks
- Become the operational "single source of truth" for the business
- Enable future program growth without requiring significant incremental infrastructure
Skills
- 5+ years of increasing responsibility in operations, logistics, field marketing, experiential marketing, project management, account management, or a related discipline
- Strong understanding of experiential marketing, retail execution, field programs, logistics, merchandising, or sampling operations
- Exceptional organizational and project management skills
- Advanced Excel and data management capabilities
- Strong financial acumen with experience managing budgets, invoicing, forecasting, and reconciliation
- Experience managing multiple priorities and stakeholders simultaneously
- Ability to translate data into recommendations and actionable insights
- Strong communication, presentation, and relationship-building skills
- Highly proactive mindset with a passion for process improvement
- Exceptional attention to detail and problem-solving abilities
- Comfortable operating in an entrepreneurial, fast-paced environment
- A growth mindset, intellectual curiosity, and a desire to continuously improve yourself, your team, and the work
- Experience with CRM, forecasting, inventory management, reporting, and project management platforms preferred
Benefits
- Remote work
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