Note: The job is a remote job and is open to candidates in USA. BX Studio is hiring a Senior Account Manager to own client relationships and drive retention and revenue growth across a portfolio of accounts. The role leads renewals and expansion sales, advises clients, and collaborates with project managers and specialists to deliver strategic digital initiatives.
Responsibilities
- Serve as primary account lead and trusted advisor for your portfolio
- Develop strong relationships with marketing executives and founders
- Own renewal conversations and all account sales activity
- Identify, scope, and pitch expansion opportunities
- Ensure seamless client experience from sales handoff through ongoing delivery
- Proactively identify and resolve delivery and client satisfaction issues
- Understand our client’s business goals and build actionable roadmaps with PMs and capability specialists
- Collaborate with leadership on pricing, packaging, and account growth plays
Skills
- 5+ years of relevant experience in account management, project management, or customer success at a digital agency
- Someone who can operate autonomously and build strategic partnerships with marketing executives and founders
- A track record of building trusted advisor relationships with clients - not just managing accounts, but genuinely understanding their business, anticipating needs, and translating organizational goals into strategic initiatives
- You're experienced in owning renewals, identifying expansion opportunities, and growing accounts. You're comfortable discussing budgets, ROI, pricing, and contract terms while maintaining excellent client retention
- You have strong experience with web design, development, and SEO projects in an agency setting
- You're interested in contributing to our account management playbook - templates, processes, QBR frameworks - recognizing that great account management is a team effort
- Experience with analytics, content marketing, CRO, and branding
- Digital strategy background that helps you advise clients beyond just delivery
Benefits
- Remote work arrangement
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