Note: The job is a remote job and is open to candidates in USA. ServiceNow is an innovative company focused on AI-driven business reinvention. The Manager, Strategic Planning Operations will be responsible for managing the planning system, driving organizational solutions, and ensuring effective communication and alignment across marketing leadership and cross-functional partners.
Responsibilities
- Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review
- Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop
- Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it
- Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A
- Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners
- You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder
- Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle
Skills
- Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function
- 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment
- Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them
- Converts ambiguity into structure. Takes a vague 'this is broken' and produces a sharp problem statement, options, and a proposal
- Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert
- Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization
- Educates cross-functional peers about the planning discipline and advocates for its value
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
Company Overview
Company H1B Sponsorship