Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a healthcare and learning technology company serving students, educators, and employers with outcomes-based, data-driven learning solutions. The Manager Sales Operations will lead day-to-day sales operations execution and reporting, including forecasting, pipeline management, planning, commissions administration, sales tools, and process improvement. The role also manages one Sales Operations Analyst and partners with Sales Leadership, Finance, and Commercial Operations to deliver actionable insights and operational support.
Responsibilities
- Lead forecasting cadence and sales performance reporting (weekly/monthly/quarterly). Produce standardized dashboards and executive-ready insights; identify risks/opportunities and recommended actions
- Drive pipeline management and customer relationship management data quality. Establish hygiene standards, monitor compliance, and coach field teams on accurate opportunity updates and stage definitions
- Partner on annual/quarterly planning, including territory design, quota deployment, capacity models, and coverage analysis
- Own commercial operating rhythm: business reviews, key performance indicator definitions, and meeting materials; ensure alignment across Sales, Marketing, Finance, and Customer Success
- Manage and develop one Sales Operations Analyst: prioritize backlog, set goals, provide coaching, and ensure timely delivery of recurring reports and ad hoc analyses
- Evaluate and optimize sales tools and automation (customer relationship management enhancements, reporting automation, and process simplification); lead small projects and user adoption initiatives
- Own end-to-end commissions administration: maintain incentive compensation plans and calculations, process quarterly payouts, audit for accuracy, and serve as the primary point of contact for commission disputes partnering with sales, finance and human resources
Skills
- Equivalent experience will be considered
- 5+ years of progressive experience in sales operations, revenue operations, commercial analytics, or a related function, including experience with forecasting and customer relationship management reporting
- Strong knowledge of sales operations disciplines (forecasting, pipeline management, territory/quota planning, and performance measurement)
- Advanced proficiency with customer relationship management and reporting/analytics tools; strong spreadsheet and presentation skills
- Ability to translate data into actionable insights, manage cross-functional stakeholders, and lead continuous process improvement
- People leadership skills to coach and develop an analyst and manage priorities in a fast-paced environment
- Ability to travel up to 10% (quarterly business reviews, annual sales meeting, and occasional stakeholder workshops)
- Bachelor's degree in Business, Finance, Analytics, or related field preferred
- Prior people leadership experience preferred (at least 1 year)
- Advanced proficiency with spreadsheet analysis and business intelligence/reporting; experience supporting a field sales organization in a regulated/healthcare environment preferred
Benefits
- Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
- Health, dental, and vision insurance
- Company paid life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other wellness programs such as Headspace and Airvet
- Charitable matching program
- The position has the flexibility of remote work within the United States. Eastern or Central time zone preferred.
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