Note: The job is a remote job and is open to candidates in USA. 24-MAG LLC connects experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. The Process Improvement Specialist will evaluate SOPs, workflows, operational analyses, spreadsheets, documents, and presentations for accuracy, feasibility, quality, and operational effectiveness, while providing structured feedback on process and improvement work products.
Responsibilities
- Evaluate process-improvement plans, workflows, and operational recommendations
- Assess whether proposed changes address underlying process inefficiencies
- Identify bottlenecks, redundant steps, unclear ownership, and execution risks
- Review opportunities to improve efficiency, consistency, and operational performance
- Apply professional judgement grounded in real-world process improvement experience
- Review SOPs for clarity, completeness, consistency, and practical usability
- Assess whether procedures accurately describe roles, responsibilities, steps, and controls
- Identify missing steps, ambiguous instructions, and process gaps
- Evaluate whether SOPs can be followed reliably by intended users
- Review alignment between documented procedures and stated operational objectives
- Evaluate end-to-end business processes and operational workflows
- Assess handoffs, dependencies, approvals, escalation paths, and decision points
- Identify unnecessary complexity or poorly defined process ownership
- Review process maps and supporting documentation for accuracy
- Evaluate whether proposed workflows are scalable and operationally realistic
- Review initiatives involving operational efficiency, quality, standardisation, and performance improvement
- Assess whether proposed actions address root causes rather than surface symptoms
- Evaluate improvement priorities and implementation approaches
- Identify gaps in measurement, ownership, or follow-through
- Review recommendations for sustainable process improvement
- Evaluate process controls, quality checks, and operational safeguards
- Assess whether control points appropriately address process risks and failure modes
- Review approaches to consistency, documentation, and quality assurance
- Identify weaknesses in monitoring, escalation, or accountability
- Evaluate whether proposed controls are proportionate and practical
- Review spreadsheets and analyses supporting process-improvement decisions
- Assess calculations, assumptions, metrics, and performance indicators
- Evaluate whether selected KPIs meaningfully reflect process performance
- Identify inconsistencies between underlying data and stated conclusions
- Review whether quantitative analysis supports proposed operational changes
- Evaluate SOPs, process documents, spreadsheets, reports, and slide decks for accuracy and completeness
- Review presentations for logical flow, clarity, and decision usefulness
- Identify factual, analytical, aesthetic, and formatting issues
- Assess whether diagrams, tables, charts, and visuals accurately represent underlying processes
- Ensure recommendations are clearly connected to supporting analysis
- Assess assigned outputs against domain-specific quality criteria
- Identify process, operational, analytical, factual, and presentation weaknesses
- Distinguish substantive workflow issues from minor editorial concerns
- Provide clear, structured written feedback explaining identified strengths and weaknesses
- Apply evaluation standards consistently across different process-improvement work products
Skills
- 5+ years of relevant professional experience in process improvement, business process management, operations, continuous improvement, quality assurance, or a closely related field
- Experience as a Process Improvement Specialist, Business Process Analyst, Operations Analyst, Continuous Improvement Manager, Quality Assurance Analyst, or similar professional
- Strong practical experience developing, reviewing, or improving standard operating procedures (SOPs)
- Strong understanding of workflow design, process mapping, operational controls, and continuous improvement
- Experience developing or reviewing process documentation, operational analyses, performance metrics, or improvement plans
- Ability to evaluate process recommendations for clarity, efficiency, and practical feasibility
- Highly proficient with Microsoft Office and Google Workspace
- Advanced proficiency with PowerPoint / Google Slides
- Strong spreadsheet and analytical skills
- Native or professional fluency in English
- Excellent written communication and ability to provide precise, structured feedback
- Strong attention to operational, analytical, documentation, and presentation detail
- Master's degree or higher from a recognised institution is advantageous
Benefits
- Part-time independent contractor engagement
- Fully remote
- Flexible scheduling based on project requirements
Company Overview