Note: The job is a remote job and is open to candidates in USA. WPAS, Inc. is a third-party administration firm specializing in multi-employer benefit plan administration. The Manager, Project Management Office leads the PMO team, owns the enterprise project portfolio, and personally manages complex client implementations and corporate initiatives. The role oversees project governance, resource planning, implementation methodology, executive reporting, and cross-functional delivery.
Responsibilities
- Leads, coaches, and develops a team of three Senior Project Managers and one Project Manager
- Assigns projects based on complexity, client need, and individual capacity and development goals
- Sets clear performance expectations, delivers regular feedback, conducts performance reviews, and addresses performance issues directly and promptly
- Partners with People Services on recruiting, onboarding, and retention for PMO roles
- Builds bench strength and cross-coverage so that no client or implementation depends on a single individual
- Maintains a company-wide prioritized project roadmap and keeps it aligned with corporate strategy and board commitments
- Owns the client project intake and request process, including scoping, approval routing, and assignment
- Performs capacity and resource planning across the PMO and flags constraints before they become delivery risk
- Oversees project time tracking, fund coding, and billable project treatment in partnership with Client Accounting and Corporate Accounting
- Makes and communicates prioritization and sequencing decisions when demand exceeds capacity
- Personally leads a portfolio of complex client implementations, service expansions, and corporate initiatives, carrying the full scope of Senior Project Manager responsibilities
- Builds and maintains project plans, timelines, workflows, risk logs, and status reporting for owned projects
- Serves as escalation point and hands-on backup for the team during absences and surge periods
- Owns and matures a standard, measurable, and repeatable WPAS implementation methodology, including playbooks, templates, and readiness checklists
- Oversees implementation timelines across all active engagements, including go-live and post-go-live support and transition to steady-state operations
- Conducts post-implementation reviews, captures lessons learned, and drives resulting process changes to completion
- Ensures scope, authorization, and delivered outcomes are documented and reconcilable for every implementation
- Reports portfolio status, risks, and escalations to the Chief of Staff on a regular cadence
- Prepares PMO content for board of directors, trustee, and senior leadership reporting
- Establishes and enforces PMO governance standards, including status reporting formats, documentation requirements, and monday.com administration and hygiene
- Presents to executives, trustees, clients, and vendors with clarity and credibility
- Partners with Operations, Technology, Client Services, Client Accounting, RMT Operations, and People Services leadership to align project work with departmental capacity and client commitments
- Works with Account Executives to align project delivery with client expectations and trust requirements
- Facilitates effective teamwork, rapport, communication, trust, and respect between internal teams, clients, and their members
- Drives creative, compliant, and client-focused solutions in partnership with department managers, supervisors, and subject matter experts
Skills
- Ten (10) years of project management experience, including leading client or system implementations from initiation through closure
- Three (3) years of direct people management experience, including performance management, coaching, and workload assignment
- Experience in third-party administration (TPA), healthcare payer or provider services, insurance, or financial services
- Demonstrated experience managing a portfolio or roadmap across competing priorities, including capacity and resource planning
- Practical experience leading change management, including communications, culture, and adoption
- Experience with monday.com or a comparable project management platform, including configuration and reporting
- Proficiency with Microsoft Office Suite, including intermediate to advanced Excel
- Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment and make decisions under incomplete information
- Strong verbal, written, and listening communication skills
- Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent professional experience
- Performs essential functions requiring written and verbal communication, data interpretation, problem-solving, and multitasking
- Manages multiple priorities under deadlines and frequent interruptions
- PMP (Project Management Professional) or Six Sigma Lean certification
- Experience in a multi-employer Taft-Hartley or public trust benefits environment
- Working knowledge of ERISA, HIPAA, and the ACA, and the ability to learn the fundamentals of employer-provided group health, retirement, and fringe benefit programs
- Experience building or maturing a PMO, including methodology, governance, and tooling
- Experience with benefits platform migrations or core system replacements
- Experience preparing and delivering reports and presentations to executives, trustees, or boards
- Experience with resource capacity modeling and project-level billing or cost recovery
- Ability to travel occasionally for client or internal meetings, as needed
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) employer matching contributions
- Vacation and holiday pay
- Sick time accruals
- Flexible scheduling within work hours
- Remote work arrangement
Company Overview