Note: The job is a remote job and is open to candidates in USA. Reveleer delivers a unified healthcare platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating value-based care. The Senior Manager, Implementation - Clinical Intelligence will own customer EMR implementations from contract signature through go-live, coordinating cross-functional teams, managing timelines and risks, guiding EHR integrations, and driving continuous process improvement.
Responsibilities
- Partner with sales and the solution architect throughout the pre-sale process to fully understand each prospect's EMR environment, workflows, and requirements before the contract is signed
- Own the customer implementation, building the project timeline after signature, sequencing dependencies, and establishing a firm go-live date as the engagement progresses
- Secure and lead the kickoff meeting with each customer, setting expectations and establishing the working cadence for the engagement
- Serve as the primary point of contact on implementation status, proactively communicating progress and escalating timeline risk internally to leadership and externally to the customer
- Translate requirements gathered from recently signed customers into clear specifications for the product team, so nothing is lost in the handoff from sales
- Guide EHR integration workflows, including FHIR and custom API implementations, across major EHR systems such as Epic, Cerner, and athenahealth, as well as third party integration platforms
- Partner with engineering and data governance to validate data flows and ensure configurations align with customer workflows
- Manage the Health Information Exchange (HIE) Delegation of Authority (DoA) process with prospects, coordinating the agreements and approvals needed to enable data connectivity ahead of go-live
- Partner with sales and the solution architect to track every prospect in a close-to-signing stage, maintaining visibility into integration type, expected volumes, timing, workflow configurations and required development so the team can plan ahead of signature
- Maintain a shared view of upcoming and in-flight implementations, surfacing capacity constraints and risks to leadership before they affect a timeline
- Monitor and report on implementation performance, customer satisfaction, and team capacity metrics
- Own continuous improvement of implementation processes, documentation, and internal knowledge sharing
Skills
- 7+ years of experience in implementation management
- Ability to build, sequence, and hold together a complex project timeline across multiple workstreams and stakeholders
- Comfortable owning the customer relationship during high-stakes go-lives
- Skilled at translating ambiguous, sales-stage information and technical requirements into a clear, actionable implementation plan
- Fluent in the technical side of EHR integration, including FHIR, HL7, and RESTful APIs
- Energized by managing several concurrent EMR implementations at once
- Proactive communicator who flags risk early and holds people accountable
- Have hands-on experience with user acceptance testing and software QA
- Have worked in a healthcare organization involving clinical data exchange
- Are familiar with HIE data-sharing agreements and the DOA process
- Have managed ten or more concurrent enterprise implementations at once
- Bring experience with project management tools such as Smartsheet, Asana, or Jira
- Have experience utilizing AI powered tools to improve productivity or efficiency in day-to-day work
Benefits
- Remote work (any location)
- Medical, Dental, and Vision benefits
- 401(k) with company match
- Paid Time Off (PTO) plan
Company Overview