Note: The job is a remote job and is open to candidates in USA. Granicus is hiring a Manager, Product Management to lead strategy, roadmap, packaging, and execution for its Destination Experience Insights (DXI) data products. The role focuses on customer discovery, AI-powered product experiences, monetization and growth strategies, and cross-functional delivery of measurable customer and business outcomes.
Responsibilities
- Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion
- Develop a deep understanding of destination customers, including their sales and marketing goals, internal workflows, operating models, data needs, and backend processes
- Spend regular time with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions
- Lead and mentor a team of product managers/owners and data analysts, providing coaching and career development
- Define and drive the AI product strategy for DXI, delivering intuitive experiences that help customers discover insights, answer questions, and create value from their data
- Partner with engineering, data, and UX teams to bring AI-powered analytics and natural language experience to market, improving customer adoption, engagement, and decision-making
- Identify packaging and monetization opportunities, including what should be bundled, premium, cross-sold, or used to support upgrade motions
- Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders
- Conduct ongoing market, competitive, and customer analysis to inform product strategy, positioning, investment decisions, and roadmap priorities
- Establish success metrics for DXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact
- Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross-functional audiences, including ELT-level presentation slides
- Partner with senior leadership to define long-term investment priorities
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies
Skills
- 10+ years of experience in B2B SaaS and/or Data & Insights products, preferably in product management or similar customer-oriented roles
- Demonstrated success in externally facing product roles involving customer engagement and GTM readiness
- Strong communication and storytelling skills, comfortable leading executive conversations and customer-facing discussions
- Experience driving pricing strategy, customer pilots, or market validation programs
- Strategic mindset with a high degree of comfort in ambiguity and cross-functional complexity
- Deep understanding of enterprise buying behavior and sales/marketing technology markets
- Senior product management experience in B2B SaaS, platform products, data/AI products, customer experience, sales and marketing technology, workflow automation, or enterprise software
- A strong customer orientation and a track record of using direct customer discovery to shape product strategy and roadmap decisions
- Ability to understand complex customer workflows, including both public-facing experiences and internal operational processes, and translate them into clear product requirements, differentiated experiences, and measurable outcomes
- Experience defining product-led growth, packaging, pricing, monetization, or expansion strategies
- Strong technical fluency and ability to partner effectively with engineering, architecture, data, and AI teams
- Excellent communication skills, including the ability to bring clarity to ambiguity and align stakeholders around a shared direction
- Strong analytical judgment, with comfort using qualitative and quantitative inputs to prioritize product investments
- High ownership mindset, bias for action, and ability to influence across functions without formal authority
- Experience with the tourism/travel market, destination marketing, CRM platforms, CMS/Web technology, marketing automation, and B2B sales processes
- Experience with AI, enterprise analytics platforms, data architecture, personalization, operational intelligence, or customer experience insight products
- Experience managing products across multiple packages, tiers, customer segments, or commercialization motions
- Experience working in a matrixed organization with multiple product, engineering, GTM, and executive stakeholders
Benefits
- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Multiple Health Plan Options – Including a 100% employer-paid plan.
- Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program – Stay active, your way.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Paid Parental Leave – For both birthing and non-birthing parents.
- Traditional & Roth 401(k) – With a generous company match.
- Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
- Online Learning Platforms – Fuel your professional development.
- Bonuses
Company Overview
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