Note: The job is a remote job and is open to candidates in USA. GovPilot provides cloud-based software solutions to local governments with a mission of creating impactful technology for the public good. The People Operations Manager will own the full breadth of HR operations for a growing, global and blended workforce, including compliance, payroll, benefits, employee relations, HR systems, and partnership with finance.
Responsibilities
- Own day-to-day HR operations across the full employee lifecycle — onboarding, offboarding, leave administration, benefits, and compliance with federal, state, and local employment law
- Be hands-on with the tactical side of HR, including payroll processing and troubleshooting, benefits administration, and PEO relationship management (currently Rippling)
- Manage HR processes across a blended workforce of FTEs, EOR employees, and contractors in multiple countries, ensuring each classification is handled correctly and compliantly
- Serve as a trusted point of contact for employees and managers on HR matters, including performance issues, workplace concerns, and conflict resolution
- Maintain and evolve employee handbooks, policies, and HR documentation to stay current with a growing, multi-state, multi-country workforce
- Own HR systems administration (Rippling), ensuring accurate records, and provide reporting/metrics to leadership as needed
- Work closely with the CFO on headcount forecasting, compensation administration, and budget-related HR matters
Skills
- This person has previously managed HR for a 100+ person company, or a comparable vertical/business unit within a larger organization, and is comfortable operating across both the strategic and tactical sides of HR — from policy and employee relations down to the details of payroll and benefits administration
- Experience navigating that kind of complexity, and comfort with the compliance nuances it creates, is essential to this role
- 5+ years of progressive HR experience, including prior ownership of HR for a 100+ person company or a comparable-sized business unit
- Strong working knowledge of global workforce structures — FTEs, EOR arrangements, and independent contractors — and the compliance considerations that come with each
- Direct experience working with a PEO (Rippling experience a plus)
- Comfortable and capable handling tactical HR functions personally — payroll, benefits administration, systems — not just overseeing them
- Solid grounding across all core HR disciplines: employee relations, compliance, recruitment, performance management, compensation, and HR systems
- Excellent judgment and discretion in handling sensitive and confidential matters
- Experience in a fast-growing startup or SaaS environment
- SHRM-CP or PHR certification
Benefits
- Unlimited PTO.
- Flexible working hours and remote work options.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and learning budget.
- Home office and IT budget.
- Supportive team environment.
- The chance to work on innovative projects with cutting-edge technologies.
Company Overview